Job Description

Teller / Personal Banker – Austin – Westlake Responsible for effectively promoting and selling all retail products and services, providing all aspects of client service, and developing strong, personal, multiple product relationships with clients. Full time, plus benefits The hours range from 8am - 5pm, Monday through Friday and one rotating Saturday a month. Responsibilities Teller • Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals • Accurately verify all coin and currency • Examine checks for endorsement and proper presentment • Cash checks - pays out money after verifying, signature, stop payments and account balance • Prepare change orders for clients • Accurately complete Currency Transaction Reports when applicable • Process loan payments • Process stop payments • Redeem savings bonds • Provide additional products including Cashier’s Checks and Personal Money Orders • Exchange foreign currency • Process credit card cash advances • Process domestic and foreign wire transfers • Accept and process items to be sent for collection • Keep teller drawer counted down according to drawer limits • Balance teller cash drawer daily in accordance with Bank procedures • Balance TCR or TCD daily, where applicable • Balance and service coin machines where applicable • Assist, as needed, in balancing the cash vault daily • Prepare shipment to/from vault, where applicable

Personal Banker • Open new accounts (matching needs with appropriate products) • Process consumer loan applications (including the initial interview and the denial or the approval, loan closing/funding) • Answer client questions providing accurate information, resolving client issues, or making the proper referral if necessary • Remain alert to possible fraud situations - Act promptly to safeguard bank and client assets when questionable transactions are requested by existing or potential clients • Have a general understanding of the operations of electronic banking products (bank online, bank-by-phone, bill pay, text banking, remote deposit, mobile banking, eStatments and other channels • Ability work at different branch locations in the area • Prepare and PIN Business and Personal Check Cards and ATM cards • Place check and deposit slip orders • Assist clients with Safe Deposit Box services • Assist clients with Bank Online • Assist clients with Mobile Banking Qualifications • Excellent client service skills including attentiveness, information retention, tact and diplomacy • Thorough knowledge of the Bank’s products and services • Professional image (business attire and professional communication etiquette and interviewing skills) • Competence with computers, telephone and other office machinery • Thorough knowledge, comprehension, and benefits of all retail policies and procedures • Pro-active personality (ability to seek out and ask for business instead of waiting for it to come) • Excellent written and oral communication skills • Familiar with retail banking regulations and responsibilities • Ability to work in a fast paced environment and under pressure as needed • The ability to make sound decisions, this may include the ability to make on-the-spot decisions regarding client transactions; weighing client satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions • Flexible regarding scheduling • Available to work rotating Saturdays and evenings Drug screen, background check and credit check required Please submit resume to Kristen.spradling@lkjordan.com L.K. Jordan & Associates is an equal opportunity employer