Job Description
OBJECTIVE:
The Sales Operations Administrator will manage the day-to-day business as L&R's primary point of contact for Massage Envy's Corporate office and Franchisees'. The Sales Operations Administrator (ME) is to become an indispensable partner by providing data analytics, key insights, and resolve problems as they arise.
LOCATION: Scottsdale, AZ
RESPONSIBILITIES:
- Handle the day to day responsibilities, proactively managing issues either personally or directing to the proper functional area ensuring immediate resolution
- Be an onsite customer resource to provide value every day regarding L&R related business needs
- Communicate effectively via phone, email, in person, and other tools
- Responsibilities for seeking all necessary approvals
- Maintain a complete and up-to-date record of product offerings and related Franchisee pricing
- Retrieve and analyze data for all Massage Envy products collaborating with BI technology to identify trends, gaps and opportunities
- Based on sales analytics, work with Sales Leader to create, monitor and gain alignment (L&R and Massage Envy) on product forecast
- Monitor and report out shipments and fill-rate KPI's
- Pricing, product and item discrepancy management
- In conjunction with Sales Leader, develop & execute Franchisee communication and engagement plan
- Coordinate periodic sales & promotional programs to be conducted by Sales Administrator or Tele sales organization
- Coordinate tactical reset executions with L&R Sales Operations
QUALIFICATIONS:
- Bachelor's Degree from an accredited university
- Exceptionally high level of attention to detail; extremely well-organized
- Highly responsible and professional
- Advanced skillset with Microsoft Excel (V-Lookup, Pivots, SUMIF, etc.) is desired
- Able to tightly manage a multitude of relationships at once; strong ability to multitask
- Exceptional communication skills, both verbal and written; an engaging personality in person and on the phone
- High respect for process and procedure; able to step outside of your comfort zone to embrace new processes
- A team player; highly committed to the overall success of the team
- Strong familiarity with Microsoft Office; familiarity with Excel is preferred
- Proficiency in basic math; comfort with numbers
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