L1 Support Engineer

P

PeopleSharp

L1 Support Engineer

New York, NY
Full Time
Paid
  • Responsibilities

    Integrated Technology Systems is a growing MSP based in New York City that delivers high-quality IT support to professional services firms. We’re looking for an L1 Support Engineer who thrives on working with many different clients as part of a close-knit team. This is an in-office role based in NYC.

    What You’ll Get

    • Base salary starting at $55k+
    • Quarterly bonuses
    • Health insurance and PTO
    • 401(k) starting in your second year
    • A collaborative team focused on high-touch service and modern IT solutions

    What You’ll Do

    • First-line troubleshooting and resolution: password resets, MFA resets, printer configuration, and break/fix, with proper ticket routing and escalation
    • User management in Microsoft Entra ID, Active Directory, and Microsoft 365, including onboarding and offboarding via established workflows
    • Windows 11 and macOS device deployment and configuration, plus mobile device enrollment (iOS/Android)
    • First-pass network triage: WAN/LAN connectivity, Wi-Fi, and VPN client issues, escalating firewall and infrastructure issues to L2
    • Security operations support: application approval requests, phishing report handling, and initial alert triage per documented runbooks
    • Resolve L2/L3 issues where solutions are already documented, as a path to advancement
    • Participate in project work, on-site and remote support, and the on-call rotation

    What You Bring

    • 1+ year of MSP or comparable help desk experience
    • Experience with a PSA or ticketing system (ConnectWise preferred)
    • Working knowledge of Windows 11 and Microsoft 365 administration
    • Familiarity with Entra ID/Azure (we will train as needed)
    • macOS experience preferred
    • iOS/Android device support and MDM familiarity
    • Networking fundamentals: TCP/IP, DNS, DHCP, VPN
    • Exposure to RMM toolsets and endpoint security tools a plus
    • Certifications a plus: CompTIA A+/Network+/Security+, Microsoft MS-900 or MD-102
    • Strong customer service and phone presence
    • Thrives in a fast-paced, learning-focused environment

     

    Next Steps

    Apply with your resume

    OR

    Get a head start here:

    https://www.ondemandassessment.com/o/JB-MUYZCPAA0/landing?u=1110981