Are you ready to join an award-winning MSP recognized as one of the best places to work? Techworks Consulting is seeking a talented and driven Level 2 Service Technician to troubleshoot clients' technical issues and present solutions in an easy to follow manner. If you thrive in a dynamic, hands-on environment, this on-site role in the Bronx, NYC could be the perfect opportunity for you!

We’ll Provide:

• Robust benefits package including health insurance, dental, 401K, PTO, and holidays

• Salary range of $67,000-$72,000

• Opportunities for continued growth and learning

• Great company culture supported by strong core values

What You'll Do:

• Answer service desk phone calls directly from clients

• Perform in-house technical service and preparation on new equipment deployments

• Utilize remote assist tools to take control of users' PCs to assist with issues

Skills You'll Need:

• Ability to attend initial training in Ronkonkoma, NY for 30 days

• Strong PC troubleshooting skills including but not limited to: logon issues, email issues, printing issues, network connectivity issues, etc

• Working knowledge of Active Directory and troubleshooting common issues in a business domain environment

• Knowledge of IT Services and ability to answer technical questions from clients

• Ability to be punctual and reliable, and demonstrate professionalism at all times

• Strong customer service and communication skills

• Must be able to work well independently, with a team, and across departments

• Strong organization skills including detailed time entry and documentation

Ready to Apply?

• Quick apply with your resume here OR

• Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/o/JB-U420J1LOY/landing?u=1182753