Job Description

This position is responsible for leading all aspects of the operations of the iconic Los Angeles Forum. The Forum, which opened in 1967, is a 250,000-sq. ft. foot venue containing approximately 18,000 seats, several private club spaces, outdoor facilities and several parking lots. The Vice President Arena Operations supervises all operations, maintenance, engineering, production and security functions and personnel. The Vice President Arena Operations also has oversight of all concessionaires, including food and beverage and novelty/merchandise purveyors; parking and traffic operations; and outside contractors, currently including security and cleaning services. This position will collaborate with Forum Ticketing, Booking and Marketing departments. They will also coordinate the Forums interaction with and reporting to its parent and affiliated companies finance, human resources, technology and sales groups.

Principal Duties and Responsibilities

• Guide department heads on creating goals and implementing standards, conduct regular reviews of progress, and evaluate teams achievements related to their goals and standards.
• Identify, communicate, and continuously implement process and operational improvements across all operations.
• Communicate regularly with direct reports and provide timely reports to the General Manager and to parent company management as required.
• Support internal event and security teams to ensure the safety of customers and staff throughout the facilities on a 24/7 basis.
• Continually evaluate the quality of the guest experience by first-hand observation, objective feedback and interaction. Use inspection reports, customer correspondence, feedback studies and pro-active actions to determine the level of satisfaction with our performance and service levels for all customers. Ensure a consistent level of service and cleanliness is provided to guests of the Forum.
• Lead the development, management and administration of operating and event expense budgets, including estimate development for bookings.
• Be responsible for all capital expenditure budgeting, planning and execution.
• Responsible for the overall cleanliness, preventive maintenance, and aesthetics of the building. Review and recommend upgrades and maintenance of facilities as desirable, and supervise any upgrades and maintenance.
• Lead the response to any crisis that impacts the safety of Forum guests or personnel, an event, or the Forums physical plant.
• Partner with the Director of Human Resources by ensuring best in class employee engagement through training, employee relations practices and development opportunities.
• Review, monitor, and lead activities and projects, to prepare for upcoming projects/events and any special requirements.
• Negotiate or oversee the negotiation of all non-event related operations contracts.
• Administer all non-event related contracts, including contracts with outside contractors, and supervise relations with outside contractors.
• Responsible for ensuring all required permitting and licensing related to the venue and its operations is current and renewed as required.
• Manage the risks of the operation through an awareness of insurance requirements, legal issues, security measures, internal controls, and processes.
• Coordinate, with legal counsel, all claims related matters.
• Work in collaboration with legal and human resources to successfully negotiate Collective Bargaining Agreements (CBAs) for applicable work groups.

Key Qualifications

• Minimum 10 years of prior leadership experience in facilities management, hospitality, or complex institutions with direct responsibility for supervising/directing staff across a wide range of operating functions in a fast-paced environment (e.g., building operations, concert and event productions, food and beverage concessions, security, etc.).
• Four-year degree in Business Management, Hospitality or Facilities Management or an equivalent combination of education and experience is required.
• Experience with large crowd management in a stadium or concert setting of a similar size (18,000 seats) is highly desirable.
• Demonstrated ability to successfully negotiate CBAs and manage both a non-union and unionized workforce.
• Excellent verbal and written communication, interpersonal, organizational and time management skills required.
• PC skills including MS Word, Excel, Outlook, and PowerPoint.
• Experience in managing cross functional teams and building relationships.
• Successful track record of measuring improvements in customer satisfaction and loyalty.
• Demonstrates integrity, tact, diplomacy and a commitment to company values and principles while ensuring the upmost consistency and confidentiality.
• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays.

Direct Supervision

• Vice President Production
• Director of Security
• Chief Engineer
• Director of Building Operations
• Venue IT Manager

Special Requirements of the Job Frequent bending, lifting 25-35 pounds, sitting, exposure to multiple external elements, extensive walking through the building.

Will this job require travel? Yes If Yes, approximately how often? Minimal

Will this job require operation of a vehicle? No

The Forum is a multi-purpose indoor arena located in Inglewood, CA. The Forum has for more than five decades been one of the leading venues in the world for music, sports, and amazing events. It is run by talented and passionate music industry leaders who have built a world-class live entertainment venue and a culture that prioritizes the artist, their fans, and their music. The Forum is the only arena-sized venue in the country dedicated to music and entertainment. With the Forum hosting almost 100 events yearly, some of these events include some of the most iconic names in music, as well as special events such as award shows, mixed martial arts, and boxing. Follow the Forum on social media @TheForum.

Forum Entertainment LLC is a proud equal opportunity employer. It is our desire and intent that all employees enjoy a professional business working environment that is free from discrimination and harassment.

Forum Entertainment LLC encourages all applicants who meet the job qualifications of any open position at the Forum to apply.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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