Job Description

Customer Service Representative duties and responsibilities

A Customer Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as:

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions

REQUIRED QUALIFICATIONS ∙ 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) ∙ Computer proficiency in Windows-based applications ∙ Self-directed and the ability to problem solve in a positive, productive manner ∙ Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life ∙ Reliability and compliance with scheduling standards ∙ Strong analytical skills with the ability to evaluate, develop, and deliver alternative courses of action ∙ Ability to exhibit patience and empathy and express assurance and confidence ∙ Strong customer service skills, including courteous telephone etiquette and professionalism ∙ Strong oral, interpersonal and communication skills

PREFERRED QUALIFICATIONS ∙ 6 months experience working in a call center or healthcare related field ∙ Healthcare certification (ex: Med Assistant) a plus ∙ Experience providing elder care, being a primary caregiver, or volunteer work within the community ∙ Previous Work From Home experience a plus

EDUCATION Verifiable High School diploma, GED, or equivalent preferred

Job Type: Full-time