Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Benefits/Perks

Competitive Pay

Professional Development

Job Stability

Job Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, responsible and loyal.

Responsibilities

Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.

Answer customer calls and correspondence regarding new or existing insurance policies.

Set appointments

Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.

Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken.

Collaborate with team members, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications

No dental Experience necessary.

Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills.

Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.

Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency.