Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Paid training

Health, dental, vision

Company match IRA

Job Summary

We are seeking a Dispatcher to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, dispatch service experts and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.

Relay accurate information to technicians, ensuring proficient, quality customer experiences.

Manage the whereabouts and needs of every technician in the field.

Record the results of each service call and create report summaries for senior management.

Be professional and establish customer rapport, encouraging repeat business.

Respond to customer requests, resolving issues and promoting the brand.

Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.

Update customers throughout the day on the technician’s progress.

Competencies for Success

· Develop a proven track record in customer service.

· IT competent; good typist and proficient with phone systems.

· Highly organized with exceptional follow-through abilities.

· Strong verbal and written communications.

· Ability to build trust, diffuse conflict and hold others accountable.

· Personality that blends well with a fast-paced, goal-driven environment.

· Competitive individual contributor who also loves to win as a team.

Qualifications

High school diploma/GED

Previous experience as a Dispatcher or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively