Benefits:
Competitive salary
Position Overview
We are seeking an experienced and highly organized Lead Medical Assistant / Clinical Workflow Coordinator to take ownership of clinical workflow and back-office operations. This role is essential for ensuring timely labs, refill requests, prior authorizations, and all paperwork are completed accurately and efficiently, so providers can focus on patient care. Spanish speaking is preferred.
The ideal candidate is proactive, detail-oriented, and comfortable taking charge of clinical processes, staff coordination, and patient communication.
Key Responsibilities
Clinical Workflow & Lab Management
Own daily lab workflow: review, track, and prepare labs for provider signature
Call or message patients with lab results per protocol
Ensure follow-up and documentation is complete
Paperwork & Forms
Manage all disability, FMLA, school/work, and home health forms
Track form completion and ensure timely provider signatures
Coordinate with front desk for intake and return of forms
Refills & Prior Authorizations
Process routine refill requests according to standing protocols
Initiate prior authorizations for medications, CT scans, and MRIs
Prepare all necessary documentation for provider review and approval
Team & Workflow Coordination
Assign and track tasks among other MAs and staff to ensure smooth daily operations
Act as point person for clinical communications between provider, staff, and patients
Identify bottlenecks or workflow issues and implement solutions
Qualifications
2+ years experience as a Medical Assistant in a family practice or primary care setting
Strong organizational skills and attention to detail
Comfortable managing labs, refill requests, and paperwork independently
Excellent communication and interpersonal skills
Experience with EHRs, patient portals, and insurance systems preferred
Ability to take initiative and follow through
Preferred Traits
Proactive, assertive, and solutions-focused
Can prioritize tasks and manage multiple workflows simultaneously
Strong sense of accountability for completing tasks on time
Compensation & Benefits
Competitive pay based on experience
Opportunities for growth into broader clinic operations
Daily Task Checklist (for clarity)
Clinical / Labs
Review incoming labs and flag abnormal results
Prepare labs for provider review/signature
Follow up with patients on lab results
Paperwork
Intake and track disability/FMLA/school/home health forms
Ensure provider signature and return to patient
Refills / PAs
Process refill requests per protocol
Initiate prior authorizations for meds or imaging
Workflow Coordination
Track staff tasks and follow up on completion
Route patient messages and urgent clinical issues
Identify and resolve workflow bottlenecks