COMPANY OVERVIEW
Technology is changing the very concept of privacy. In today's world of digital and physical transactions, your privacy is at risk. There is a thin line between use and abuse, making this one of the largest business issues in the world today. And LEAP Enterprises is on a mission to solve it.
LEAP explores the technology and biology of privacy and trust, combining user experience, machine learning, psychology and more to provide the best solutions in the business of privacy. Our approach protects and empowers the individual while reducing the fear associated with how information is used and shared by today's largest global companies. There is an imperative in the business community today to quickly and reliably know that “you are who you say you are” while protecting the data you share with them.
We wish we could tell you more details about our solution, but our job is to keep our work out of the wrong hands. We're looking for people who are collaborative, purpose-driven and creative. But more than that, we need people on our team who believe in the mission to safeguard privacy amidst 21st century interactions. We look forward to engaging with you on what we can accomplish together!
ROLE OVERVIEW
Reporting to the Manager, Customer Solutions Design a Customer Solutions Designer is responsible for supporting our proprietary decisioning engine, validating algorithms, and serving as an escalation point for our Customer Service Team. Leveraging your critical thinking, attention to detail, and customer-centric mentality you'll improve the speed, accuracy, and clarity we deliver the power of our decisioning engine to our customers. As a decision engine expert, we'll look to you to help inform the business of the effectiveness of the solution for our customers, escalate and work with product management to prioritize and resolve customer impacting issues, execute root engineering updates to the solution, and consult customers on the most effective risk factors for their business.
TOP 3 OUTCOMES IN THE FIRST YEAR:
Predictable Outcomes - internal and external solution “flow” is fulfilled with exceptional consistency and delivery of high quality outcomes for our customers
Thought Leadership - you are recognized for guiding customers to “setting the dials” that increase their fraud prevention results
Operational Excellence - you're a subject matter expertise and value to the customers grow with every interaction and you're sharing your learnings to the next generation
BASIC QUALIFICATIONS
●3+ years Enterprise B2B SaaS experience as a Risk Analyst, Data Analyst or Business Consultant
●Communication ninja adept at translating complex technical matters into simple actionable directives
●Critical thinking, exceptional teaching, and problem-solving guru
●Grasp of programming language concepts and applications
●Mission-oriented individual passionate about making a difference and building something greater than yourself
●Thrive in rapidly changing environments with no issue rolling up your sleeves to get the job done
●Your cool as ice and loved by your peers for the joy you bring working with them
●Bachelor's Degree in statistics, economics, finance or mathematics or something similar
PREFERED QUALIFICATIONS
●Ability to read and write Javascript, Bash, or something similar
●Familiarity with Atlassian products