Job Description

DIVISIONAL MANAGER - BALTIMORE BRANCH 

PLUMBING SERVICE SALES DIVISION  

THE DIVISIONAL BRANCH SALES MANAGER IS ACCOUNTABLE AND PROVIDES LEADERSHIP TO THE PLUMBING DIVISION. 

THE POSITION HAS FULL P&L ACCOUNTABILITY, DRIVES BUSINESS DEVELOPMENT, TRAINING AND CUSTOMER SERVICE FOR A MULTI-MILLION-DOLLAR RESIDENTIAL PLUMBING SERVICE OPERATION. THROUGH THE DIRECT SUPERVISION OF THE SERVICE MANAGERS, THE BRANCH MANAGER OVERSEES THE SERVICE TECHNICIANS AND BRANCH OPERATIONS. 

WE'RE LOOKING FOR HIGH ENERGY, BUSINESS & FINANCIAL ACUMEN, A STRONG CUSTOMER SERVICE FOCUS AND DESIRE TO BUILD AND LEAD AN ESTABLISHED TEAM OF QUALITY TECHS AND MANAGERS!! 

ESSENTIAL JOB FUNCTIONS:  

Full P&L Accountability for the Branch Location.  

Develop and communicate a Business Plan tied to the area of responsibility; motivate and fully mobilize the organization to achieve the Business Plan.  

Increase revenue level and gross profit goals through Business Development; i.e. geographical expansion; new lines of service, etc.  

Run and direct professional sales organization: accountability over sales conversion rate, revenue, profitability, customer service.   

Organizational Development: work in partnership with Executive Team to develop a winning organization through career pathing and training/development.  

Recruit, retain and develop talent to successfully drive high levels of performance to meet revenue and profitability targets following company’s KPI’s and performance driven business model.   

Drive the organization to consistently deliver on our brand promise of ‘same day’ service and an excellent customer service experience at every touch point in the service delivery cycle.  

Participate in the full development of a Training and Onboarding program to include technical, soft skills, Safety/OSHA, ride-alongs, coaching both at the Managerial, Professional and Technician.  

QUALIFICATIONS/ABILITIES:  

Outstanding leadership and communication skills at all levels of the organization.  

Demonstrate high levels of collaboration cross-functionally  

Excellent business acumen; Ability to develop, communicate and carry out a Business Plan.  

Strong analytical Skills: review, interpret, draw conclusions and formulate actions based on KPI’s and other data.  

EXPERIENCE/EDUCATION:  

Bachelor’s Degree in Business Administration highly preferred.  

5+ years experience in the Service Industry in a managerial role with a proven history of; P&L Accountability, Sales, Training/Development, Sales/Operations; Customer Service.  

Sales experience strongly desirable.  

OSHA/SAFETY Experience.  

Experience in similar consumer - service industry: Plumbing, HVAC, Home Improvement, Construction would be helpful.   

Compensation  

Our company has a strong philosophy of compensating the highest quality people with the highest pay in our industry. In addition to a competitive base salary, we offer eligible staff with a robust Bonus structure that rewards top performance and a strong Benefits package including a matched 401K, Health Insurance, and PTO.   

Benefits Include:   

• Low Deductible Health, Dental, Vision Insurance  
• Short Term and Long Term Disability  
• Term Life  
• Company Matched 401k  
• Up to 3 Weeks of Paid Vacation  
• Paid Holidays

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.  

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.  

EOE