TRAVEL + LEISURE WORLD’S BEST AWARDS 2022

#1 City Hotel in Greater Los Angeles and #7 City Hotel in the Continental U.S.

L’Ermitage Beverly Hills has been a part of the fabric of Beverly Hills since 1975. We embrace the qualities of a warm, welcoming residence with our signature all-suite offering, residentially inspired layouts, unique art collection, top-of-the-line amenities, and service points that feel impossibly (and perfectly) tailored. When you are here, whether as a guest or a team member, you are home.

ABOUT OUR POSITION

Our Concierge is responsible for responding to special arrangements or services for guests in a prompt and courteous manner.

Responsibilities

· Maintain and execute 5-star Forbes and 5 Diamonds AAA standards.

· Maintain complete knowledge of hotel operations, scheduled daily activities, and room product.

· Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

· Coordinate profile data entry standards inter-departmentally under the direction of the Chef Concierge.

· Gather, summarize, and provide information to guests about the property and the surrounding areas.

· Coordinate guests requests according to hotel standards, including: restaurant recommendations and reservations, airline reservations, transportation services including limousine/bus/train, car rentals, charter flights/rentals, babysitting services, banking/financial services, business center services including scanning/fax/copy, mailing, delivery and messenger services, nightlife activities, shopping, sightseeing tours, spa services, personal training. etc.

· Ensure through personal review on a random basis that ALICE entries are in compliance with established standards.

· Read and respond to all e-mail correspondence as necessary, accommodating resident requests expediently and courteously, following up as necessary to ensure completion of requests.

· Build rapport with neighboring business establishments and create partnerships.

· Work cohesively in collaboration with the Front Desk, Reservations, Food & Beverage, and housekeeping teams to ensure a smooth and opportunity free experience for all guests.

· Assist Guest Reception in the handling of telephone calls during peak volumes, as well general assistance including the registration processes (check-in/check-out).

· Display a friendly, courteous, and professional demeanor in all interactions with guests, patrons, and other colleagues.

· Listen to, and promptly acting to resolve, guest issues and requests.

· Perform other duties as assigned by management.

Skills/Knowledge Required:

· Capability of offering a charismatic and friendly style of service tailored to specific guests and their needs, building a rapport with guests to establish future business.

· The ability to motivate and inspire others to work cooperatively to achieve a designated goal.

· The ability to maintain confidentiality of guest information and pertinent Hotel data.

· General understanding of Opera and POS systems and ability to use standard software applications and hotel systems preferred.

· Ability to exercise the personal discipline and extra diligence to ensure that projects are completed in a timely manner.

· Flexible schedule - willing and able to work shift duties that may include evenings, nights, weekends, and holidays.

Physical Requirements:

· Must be able to sit at a desk, walk, bend, stoop, squat and stretch to fulfill necessary tasks.

· Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

· Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis.

· Must be able to stand and exert well-paced mobility for up to 8 hours in length.

· Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.

Qualifications

· Education: College degree preferred.

· Experience: 2 years previous experience in a similar position in a luxury hotel preferred.

· Grooming: All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).

EOE

L’Ermitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.