TRAVEL + LEISURE WORLD’S BEST AWARDS 2022
#1 City Hotel in Greater Los Angeles and #7 City Hotel in the Continental U.S.
L’Ermitage Beverly Hills has been a part of the fabric of Beverly Hills since 1975. We embrace the qualities of a warm, welcoming residence with our signature all-suite offering, residentially inspired layouts, unique art collection, top-of-the-line amenities, and service points that feel impossibly (and perfectly) tailored. When you are here, whether as a guest or a team member, you are home.
ABOUT OUR POSITION
Reporting to our Food & Beverage Management/Supervisory team, the bartender will take orders, prepare, and serve alcoholic, non-alcoholic beverages and meals to guests, courteously and efficiently according to hotel specifications. The Bartender will maintain stock/supplies and cleanliness of outlet and equipment.
Responsibilities
Maintain and execute 5-star Forbes and 5 Diamonds AAA standards.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Maintain complete knowledge of all menu items, liquor brands, beers, and non-alcoholic selections available in the assigned outlet.
Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Maintain complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
Input orders into system and ensure transmission of food orders is verified by Kitchen.
Prepare all drink orders for guests according to outlet recipes.
Serve drinks to guests.
Retrieve food orders from Kitchen and serve to guests.
Present guest checks and process payments. Adhere to all cash handling and credit policies/procedures.
Extend courteous salutations when guests leave outlet and invite them to return.
Close all guest checks in the P.O.S. system immediately upon payment.
Complete all closing reports in the P.O.S. system.
Count bank at end of shift; complete cashier reports and drop receipts; secure bank.
Flexible schedule - Willing and able to work shift duties that may include evenings, nights, weekends and holidays.
Physical Requirements
Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks.
Must be able to lift, push, and pull up to 50lbs. on a regular and continuing basis.
Must be able to stand and exert well-paced mobility for up to 8 hours in length.
Qualifications
Education: High school or equivalent preferred.
Experience: Minimum 1 year in similar position experience preferred. OpenTable and Opera experience preferred.
Licenses or Certificates: TIPS and ServSafe Food Handler Certification required.
Grooming: All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).
EOE
L’Ermitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.