The Concierge is responsible for responding to special arrangements or services for guests in a prompt and courteous manner.

Maintain complete knowledge of hotel operations, scheduled daily activities, and room product.

Maintain and execute 5-star Forbes and 5 Diamonds AAA standards.

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

Coordinate profile data entry standards inter-departmentally under the direction of the Chef Concierge.

Gather, summarize, and provide information to guests about the property and the surrounding areas.

Coordinate guests requests according to hotel standards, including: restaurant recommendations and reservations, airline reservations, transportation services including limousine/bus/train, car rentals, charter flights/rentals, babysitting services, banking/financial services, business center services including scanning/fax/copy, mailing, delivery and messenger services, nightlife activities, shopping, sightseeing tours, spa services, personal training. etc.

Ensure through personal review on a random basis that ALICE entries are in compliance with established standards.

Read and respond to all e-mail correspondence as necessary, accommodating resident requests expediently and courteously, following up as necessary to ensure completion of requests.

Build rapport with neighboring business establishments and create partnerships.

Work cohesively in collaboration with the Front Desk, Reservations, Food & Beverage, and housekeeping teams to ensure a smooth and opportunity free experience for all guests.

Assist Guest Reception in the handling of telephone calls during peak volumes, as well general assistance including the registration processes (check-in/check-out).

Display a friendly, courteous, and professional demeanor in all interactions with guests, patrons, and other colleagues.

Listen to, and promptly acting to resolve, guest issues and requests.

Perform other duties as assigned by management.

Skills/Knowledge Required:

Capability of offering a charismatic and friendly style of service tailored to specific guests and their needs, building a rapport with guests to establish future business.

The ability to motivate and inspire others to work cooperatively to achieve a designated goal.

The ability to maintain confidentiality of guest information and pertinent Hotel data.

General understanding of Opera and POS systems and ability to use standard software applications and hotel systems preferred.

Ability to exercise the personal discipline and extra diligence to ensure that projects are completed in a timely manner.

Flexible schedule - willing and able to work shift duties that may include evenings, nights, weekends, and holidays.

Physical Requirements:

Must be able to sit at a desk, walk, bend, stoop, squat and stretch to fulfill necessary tasks.

Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis.

Must be able to stand and exert well-paced mobility for up to 8 hours in length.

Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, fax machines, photocopiers, dolly, and other office equipment as needed.

Qualification Standards:

Education: College degree preferred.

Experience: 2 years previous experience in a similar position in a luxury hotel preferred.

Grooming: All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).