Company Overview:

TRAVEL + LEISURE WORLD’S BEST AWARDS 2022

#1 City Hotel in Greater Los Angeles and #7 City Hotel in the Continental U.S.

L’Ermitage Beverly Hills has been a part of the fabric of Beverly Hills since 1975. We embrace the qualities of a warm, welcoming residence with our signature all-suite offering, residentially inspired layouts, unique art collection, top-of-the-line amenities, and service points that feel impossibly (and perfectly) tailored. When you are here, whether as a guest or a team member, you are home

Scope of this Position:

Reporting to our Food & Beverage Management/Supervisory team, this position professionally serves guests by assisting in delivery food, preparing items needed to complete food preparation, assisting the culinary team with replenishing supplies providing information about the culinary and beverage selections available, accurately presenting and serving selected items, ensuring guest satisfaction throughout the experience and communicating effectively with team members and the management/supervisory team to prevent and resolve any issues. The server assistant will also be responsible for assisting in the maintenance of the restaurant and kitchen areas and equipment.

· Maintain and execute 5-star Forbes and 5 Diamonds AAA standards.

· Gain insights to a guest dining preference through verbal and nonverbal cues.

· Be respectful and courteous to all colleagues and guests.

· Maintain the ambiance and service standards of the hotel throughout dining experience.

· Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.

· Prepare room for dining by preparing tables and setting decorations, condiments, candles, napkins, service plates, polishing glassware, and polishing utensils.

· Support servers in satisfying guest needs by taking direction and helping to serve all items.

· Know and be able to speak eloquently about the hotel, restaurant, food and beverage offerings, wine, beer, and cocktail selections.

Verify outgoing food orders matches the orders on tickets.

Effectively communicate between FOH and BOH operations throughout entire shift.

Proper handling of various payment options.

· Successfully resolve any guest issues and complaints in a calm manner and communicate all concerns to management.

Flexible schedule - Willing and able to work shift duties that may include evenings, nights, overnights, weekends, and holidays.

Physical Requirements:

Must be able walk, stand and exert well placed mobility.

Must be able to bend, stoop, squat and stretch.

Must be able to occasionally lift up to 30 lbs.

Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

Qualification Standards:

· Education: High school or equivalent preferred.

· Experience: Minimum 1 year of high-end hotel restaurant server experience preferred.

· Certificates: TIPS and SERV Safe certified required.

· Grooming: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided).

EOE

L’Ermitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.