Job Description
*** MUST BE LOCAL WITHIN 45 MINUTES OF 635/75 (DALLAS, TX)***
LG Networks Inc. is looking for an energetic, detail oriented, and reliable SOLUTIONS ENGINEER/SUPPORT TECHNICIAN to fill out our remaining IT position in DALLAS, TX(MUST BE LOCAL). You will provide level 1 and 2 support to end-users across a wide range of clients ensuring optimum functionality of the software, workstations, mobile devices, accessories, and printers.
JOB SUMMARY READ THIS SECTION CAREFULLY
You will be responsible for day to day support, ticketing system flow, coordinating support sessions with users and escalating issues to coworkers or supervisors on as needed basis. Assist with ongoing technology projects.
This will include basic troubleshooting of workstations, printers, network connectivity, ect. Once you have a handle on the basics, we will train you into higher level skills such as firewalls, server deployments, group policy, email migrations, etc..
This is not a position for the feint of heart. It will be a boot camp in IT. We are looking for someone who has a passion and just needs the right opportunity. If you aren’t willing to put in the time this isn’t the position for you. If you don’t have a strong work ethic this is not the position for you. You will be required to achieve several certifications that most likely will require studying outside of work hours. LG Networks Inc does include reimbursement for passed certifications. Please put the word "orange" in the comments section of the screen questions so that we know you read this section.
The work environment is very fast paced. We deal with dozens of companies on a daily basis and most of the time someone is calling because something isn’t working correctly. You will need to have a thick skin and can work in a fast paced and hectic environment.
HOURS
LG Networks Inc. is a 24/7 365 Help Desk. This position is full-time between 8:00am and 5:00pm with a rotating on call schedule which includes weekends. Occasionally there will be some after-hours projects scheduled.
BENEFITS
Vision, Medical, Dental, Flexible Spending Account
Two Weeks Paid Vacation, Six Paid Holidays, Three Sick Days, and Three Personal Days
JOB REQUIREMENTS
QUALIFICATIONS
High school diploma or equivalent is required; some college preferred.
MSP Help Desk Experience
Experience with problem resolution in a help desk environment including:
Troubleshooting IT issues over the phone
Documenting call information into a ticketing system
Resolving customer issues on the first call
Excellent soft skills
Communication (Verbal & Written), Attention to Detail, Customer 1st Mentality, Reliability, Critical Thinking
Windows Products (All currently supported versions of the following)
Microsoft Windows 10
Microsoft Windows Server
Windows Exchange Server
Microsoft Office
Microsoft 365
LAN/WAN, TCP/IP, DNS, ipconfig, ping, nslookup, Ect.
Active Directory and Group Policy (setup, maintenance, troubleshooting)
Printer troubleshooting
Acronis/Replibit backup solutions
Application/Database troubleshooting (SharePoint, QuickBooks, SQL)
Virtual machine creation (VMWare)
Firewall setup and troubleshooting experience (SonicWall, Cisco, FortiGate, Sophos)
Certifications (A+, Network+, ect)
Candidates with MSP Help Desk, Microsoft 365, Microsoft Exchange break-fix, VMware ESXi 6.7, Microsoft Windows Server or Dell SonicWall experience are highly desirable. Candidates with these skills will be looked at first.
Company Description
As a Managed Services Provider, LG Networks Inc. provides secure information technology solutions that help customers meet their business goals and reduce the risk of IT failures. By outsourcing the management, maintenance and support of business IT to LG Networks, companies can finally take the stress out of using the technology their business counts on every day. With a customized IT solution from our team of experts, companies can finally begin to think of their technology as a strategic investment, rather than a constant drain on their time and resources.