Job Description
Scope of Position
This role is responsible for the handling, management, and successful completion of customer orders from all channels and Product/Business Sectors, ensuring entry into the relevant system within agreed timescales and to advised criteria, promised delivery dates, and customer purchase order fulfillment requirements. The role includes meticulous and correct handling of controlled substance inquiries and orders, following the existing guidelines, and working with our compliance team. The required outcome is continuity of the highest level service experience for customer-managed orders from the point of order entry to delivery and payment.
What you’ll do
Qualifications
Education and Experience
Education: Associates Degree or higher - Life Science/Chemistry field desired or
Experience: 2 - 3 years of customer service experience or 3 - 5 years of call center experience
Skills
Desired Skills: Any or all of these traits would be a distinct advantage.
Additional Information
ABOUT LGC:
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website www.lgcgroup.com
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