Job Description

The nature of LIN-ZHI INTERNATIONAL’s business dictates that personnel must remain flexible with the ability to accept responsibilities within their educational and training levels. These may be different from those stated on their ‘Terms of Employment’.

JOB DESCRIPTION

THIS POSITION IS NOT AN INFORMATION TECHNOLOGY (IT) TYPE OF TECHNICAL SUPPORT. LZI IS A MEDICAL DEVICE COMPANY MANUFACTURING ENZYME IMMUNOASSAY PRODUCTS FOR CLINICAL DIAGNOSTICS.

JOB TITLE:

Technical Support and Customer Service Associate

SALARY RANGE:

48K-50K

RESPONSIBLE TO:

VP of Operations and Training Manager

GENERAL DUTIES:

• Customer Service and Technical Support

• Additional duties may be added as the need arises

SPECIFIC DUTIES:

• Customer complaint handling (complaint intake, returned goods, investigation of product issues and customer complaints)

• Handling customer information requests (distribution of product catalogs, product inserts, parameter sheets, general product information, new customer inquiries, validation pricing, and cross-reactivity information)

CUSTOMER SERVICE:

• Follow up and resolution of shipping delays/exceptions

• Release of customer notifications and pricing

• Annual customer survey

• Maintenance of LZI’s website and company Intranet

TECHNICAL SUPPORT:

• Assay and Parameter Troubleshooting

• Cross-reactivity record maintenance

• Upkeep of technical information to LZI’s website (product inserts, safety data sheets, and parameter sheets, new product sites)

• Additional duties may be added as the need arises

QUALIFICATION & EXPERIENCE REQUIREMENTS:

• NOT an IT type of technical support

• Bachelor’s of Science (B.S.) degree in Biology, Chemistry or equivalent experience

• Strong attention to detail and organized

• Excellent communication and customer service skills

• Excellent reading comprehension and interview skills

• Applicants should be well-versed in the use of the Internet/e-mail, Adobe Photoshop, Microsoft Word, Excel, and PowerPoint programs

• After hiring, require to provide a vaccination record and/or confirm current Hepatitis B status

GENERAL ON THE JOB TRAINING REQUIREMENTS:

• Customer Complaint Handling (complaint intake and investigation)

• Product and assay troubleshooting

Lin-Zhi International, Inc. is committed to building a diverse and inclusive work environment that reflects the society and communities in which we are located. We are committed to diversity and actively seek out applicants from groups facing systemic inequities in the biotech world.

Lin-Zhi International, Inc. is an equal opportunity employer. We enthusiastically welcome and accept our responsibility to make employment decisions without regard to race, gender, sex, sexual orientation, gender identity, age, religious creed, color, national origin, religion, marital status, medical condition as defined under State law, disability, genetic information, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and/or local laws and ordinances