About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

At The LINE Hotel the Brand Experience Manager is responsible for building and defining the brand and community at the hotel to ensure culture and experience are maximized. The Brand Experience Manager has an eye for style, design and a knack for relationship building.

Responsibilities

Management of creative initiatives and maintaining brand standards and integrity.

Pre-production and execution of all brand activations and events.

Oversee press tours and production assist on photoshoots and filming.

Facilitate Brand onboarding sessions for new employees communicating brand guidelines and brand vision

Researching current brand positioning and developing unique solutions that will connect with hotel guests.

Maintaining and enhancing the overall guest experience on property: Including, but not limited to collateral, signage, physical brand touchpoints and moments of discovery.

Maintenance and development of creative partnerships and relationships within the local community with a focus on fostering a diverse and inclusive network.

Identify, engage, and build relationships with loyal guests while looking for new and innovative ways to provide anticipatory, membership-style service.

Collaborate with all internal stakeholders by communicating and engaging all areas of the operation to support the guest experience including General Manager, Front Desk, Food & Beverage, Sales, Housekeeping and Engineering.

Core Competencies

Must have 3+ years’ experience in Hotel or Creative Management role.

Knowledgeable in local neighborhood and city nightlife, restaurants, bars, museums, art scene and other cultural activities.

Excellent customer service skills.

Brand Awareness – a clear understanding of brands and the marketing mix

Clear verbal and written communication skills.

Detail oriented and ability to work in fast paced environment.

Computer skills: Microsoft Office and Adobe Creative Suite

Excellent follow up skills.

Excellent time management skills.

Excellent listening skills.

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.