About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

That colorful hotel in the desert, The Saguaro is a good time. It’s not that complicated. There’s plenty of sunshine, a buzzing pool scene and lots of local flavor.

We are seeking a dynamic Reservation/Operator agent to join our team. A Successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

· Answer every call in timely, courteous, and gracious manner, always maintaining a professional demeanor.

· Establish and maintain good communications and team work with fellow colleagues and other department within the hotel.

· Resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, direction etc.

· Must be courteous and gracious, always maintaining a professional demeanor

· Establish and maintain good communications and teamwork with fellow colleagues and other department

· Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instruction

· Responsible for all Hotel Reservations through all channels

· Manage department (emails, letters, scans, faxes) with incoming reservations

· Review reservations booked and arrival reports daily

· Ensure special handling of repeat guests and VIP guests

· Observes and ensures that proper telephone manners and online etiquette are always maintained

· Review no-shows, cancelled reservations and processes charges according to hotel’s policy

· Review room blocking for Long Stay, VIP’s, Suites and special attention reservation requests

· Be able to assist guest with billing inquiries, availability, and service recoveries

Core Competencies

High School diploma or general education degree (GED)

One (1) year related experience preferred

Strong communication skills

Collaborative spirit

Ethical Conduct

Computer Proficiency: Microsoft Office, Opera PMS

Positive Attitude

Eye for Detail

Problem solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.