About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

We are seeking a dynamic Sales Office Administrative Assistant. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. Responsible for providing administrative support to the Sales Managers and Director(s) while being familiar with all aspects of the sales process. Assist in the organizing of meetings/events and act as a liaison with the hotel’s Department and Division Heads for sales related business. Provides back up support to the Sales Team.

Essential Functions & Responsibilities

Receive and respond to incoming telephone calls

Prepare accurate written correspondence including letters, contracts, reports, banquet event orders, schedule of events, printed menus, and emails.

Maintain Opera accounts, including traces, creating and updating bookings.

Complete distribution of Sales correspondence to the hotel operating departments as required.

Maintain the various Sales file systems, both electronic and paper, including Account Files, RFP channels and master documents.

Facilitate daily showroom and event space process.

Comply with The Line Hotel standards for sales and marketing, while working harmoniously and professionally with co-workers and Executive Committee.

Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on ‘quick sets’ or teardowns.

Perform other tasks or projects as assigned by hotel management.

Maintain an inventory of all standard department supplies and printed materials, including but not limited to brochures, letter head, note cards, menus, sales kits, sales amenities, etc.

In the absence of Sales Management, assist clients and seek out solutions to requests in a friendly, caring and helpful manner.

Participate in scheduled departmental and administrative meetings as requested.

Knowledge, Requirements and Skills

High-School diploma or GED required

hotel experience preferred

Excellent reading, writing and oral proficiency in the English Language

Excellent organizational skills and attention to detail

Ability to multitask

Excellent time management skills

Must be courteous and gracious, maintaining a professional demeanor at all times

Must be a technically skilled business professional who is willing and able to find innovative solutions and process improvements while maintaining expenses

Excellent interpersonal skills, has high energy and enjoys working with people

Must be positive, result oriented and able to work well under pressure and guidelines

Must be able to work well with a diverse group of team members, including Sales Managers, banquet staff, department heads and supervisors

Able to handle a large volume of guest interactions in an efficient and courteous manner

Expertise in Microsoft Office, Internet and Outlook required – Delphi Salesforce and Opera experience a plus.

Work well under pressure, be a team player

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.