About our Brand
More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.
We are seeking a dynamic Maitre' D to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
Responsibilities
Review reservation book prior to shifts and flag any VIP bookings, special notes and requests to management and service team
Oversee reservation book and strategize seating plan to maximize the capacity of the restaurant
Liaise with management on any floor plan changes and implement them on Opentable
Monitor restaurant mailbox and respond to enquiries
Communicate with the chef and manager on any special requests
Work with management on developing Standard Operating Procedures for the Host Team
Train and develop new employees at the host team
Ensure phone calls are picked up and responded to at all times
Greet guests as they enter and checking them in
Assist guests with making reservations and answer any restaurant related questions
Be aware of Operation hours, restaurant info and happenings in the hotel/restaurant
Seat guests and present menus when/if required
Ensure a fair table assignment for each server while respecting guest requests
Go through the book prior to each meal period and do a floor plan to review with the manager on duty
Respond to guest enquiries and report any comment/complaint to the manager on duty
Support servers in bussing and resetting tables if/when needed
Check online reviews and consolidate them for management review
Perform any other duties as assigned by the management
Core Competencies
High School diploma or general education degree (GED)
Three (3) year related experience in hospitality or service industry preferred
Strong communication skills
Collaborative spirit
Ethical Conduct
Positive Attitude
Eye for Detail
Problem solving abilities
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.