Responsibilities •Directs and motivates team while personally assisting in providing high quality service based on requirements and standards •Monitors and controls financial and administrative responsibilities including asset protection •Provides clear and concise communications to everyone having ownership in the success of the event •Identifies training opportunities and plans a strategy to accomplish goals •Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props) •Applies knowledge of all laws, as they relate to an event •Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction •Adheres to and reinforces all standards, policies, and procedures •Maintains established sanitation levels •Manages departmental inventories and maintains equipment •Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory •Schedules banquet service staff to forecast and service standards, while maximizing profits •Assists team in developing lasting relationships with groups to retain business and increase growth •Participating in and Leading Banquet Teams •Sets goals and delegates tasks to improve departmental performance •Conducts monthly department meetings with the Banquet team •Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends •Acts as a liaison to the kitchen staff •Leads shifts and actively participates in the servicing of events •Ensuring and Providing Exceptional Customer Service •Sets a positive example for guest relations •Interacts with guests to obtain feedback on product quality and service levels •Responds to and handles guest problems and complaints •Empowers employees to provide excellent customer service •Ensures employees understand expectations and parameters •Strives to improve service performance •Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement •Reviews comment cards and guest satisfaction results with employees •Conducting Human Resources Activities •Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures •Observes service behaviors of employees and provides feedback to individuals •Monitors progress and leads discussions with staff each period •Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction •Attends and participates in all pertinent meetings

Qualifications •High School diploma or general education degree (GED) •Strong communication skills •Collaborative spirit -Union Experiences •Computer Proficiency: Microsoft Office, Opera PMS, POS •Positive Attitude -Bilingual ( Plus) •Eye for Detail • Problem-solving abilities

Benefits •The salary range for this position is $70,00.00 to $75,000.00 annually •This position offers health care benefits, accrued paid time off (including sick leave where applicable), Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions