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Senior Sales Manager

LINE San Francisco

Senior Sales Manager

San Francisco, CA
Full Time
Paid
  • Responsibilities

    About our Company

    More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

    Senior Sales Manager

    We are currently recruiting for an experienced, driven, and enthusiastic Senior Sales Manager to join LINE San Francisco’s sales team. Responsible for building and maintaining customer relationships and business from the defined market segments, with a focus on the Group & local Business Transient market segments. This includes strategic prospecting, conducting customer sales calls, presentations, preparing and executing action plans, and negotiating rates/contracts. Our ideal candidate has prior knowledge of the San Francisco market.

    Responsibilities

    Actively solicit new and existing business to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, and written communications.

    Follow up on all business inquiries and leads to generate room nights and associated revenue.

    Understand and utilize the sales tools the company provides and follow and support all sales and marketing operating systems. Ability to sell all hotel products and services.

    Complete a pre-determined number of new key prospecting calls per week, while maintaining and improving our customer database.

    Achieve monthly, quarterly, and annual revenue and direct sales goals.

    Perform guest site inspections to uncover needs and present solutions that will maximize booking opportunities and create strong customer relationships.

    Create VIP or Group resumes identifying and communicating traveler’s needs and act as liaison to ensure all operational aspects of their stay are met.

    Develop and maintain rapport with the hotel community and key community contacts to ensure a visible presence in the industry.

    Review daily arrivals to isolate potential new clients.

    Consistently offer professional, friendly, and engaging service.

    Perform any other reasonable duties as required by the Relationship Director or management of the Hotel.

    Essential Skills

    Prior sales experience in a San Francisco full-service luxury or lifestyle hotel.

    Thorough knowledge of sales process including excellent selling, negotiating skills and presentation skills with strong market and account knowledge.

    Must have strong communication skills both written and verbal.

    Must be organized and willing to take the initiative to achieve the goals of both the department and the hotel.

    Must be able to multi-task and possess the ability to recognize that the guests’ interests and needs are always primary.

    Ability to work a flexible work schedule including evenings and weekends as needed. Long hours sometimes required (i.e., weekends, business travel, client entertainment, group arrivals, etc.)

    Must be effective at listening to, understanding, and clarifying concerns raised by colleagues and guests.