Job Description
JOB DUTIES:
-Accurately processes customers’ orders into ERP system, ensuring that all proper discounts, special pricing and/or arrangements, terms of payments and shipping details are properly applied to orders.
-Looks up customer orders / invoices and provide information pertaining to -order/ invoice dates, totals, shipment dates and tracking information, etc.
-Receives and documents customer returns.
-Helps consumers find store/s near their area or direct them to an online retailer if no stores are available.
-Answers general customer questions about products and/or transfers more complex technical questions to on-staff nutritionist or to appropriate personnel.
-Informs customers of new products, special promos, or any other information that may increase customer orders (quantity and/or total amount of order).
-Performs any other duties as may be assigned by supervisor.
JOB REQUIREMENTS:
-High School Diploma Required; Associate Degree or Bachelor’s Degree preferred.
-Previous customer service experience, preferably in a call center environment (at least one year +)
-Prior experience in the vitamin/supplement/nutrition industry preferred
-Strong verbal communication skills
-Excellent data entry skills (10,000 KPH)
-Ability to multi-task, prioritize responsibilities and detail oriented
-Strong follow through and organizational skills
-Team player
-Strong computer skills and proficiency in Microsoft Office programs
-Excellent problem solving/problem resolution skills
-Adaptable in a fast-paced environment
-Excellent work ethic
JOB STATUS:
Full-Time
SCHEDULE:
Monday through Friday, may be required to work on Sundays
Company Description
Since 1980, Link Staffing Services has been matching the right people with right positions at the right companies. Our employees get to work, our clients get to focus on building their core business, while we continue to be the quality leaders in industrial staffing. The positions that we can fill include professional, administrative, light industrial, and skilled trade.