Job Description

ABOUT US: Our client serves healthcare providers nationwide in delivering honest, affordable, and proficient revenue cycle management solutions, and to help improve the patient experience JOB SUMMARY:

• Answers and properly responds to in-bound phone calls via call center applications/systems

• Successfully operates a PC, software/applications, telephone, fax, scanner and copier

• Accurately documents in PC system the proper actions taken on each account

• Maintains compliance with FDCPA, FCRA, HIPAA plus local, state and federal collections laws

• Demonstrates attention to detail; achieves the determined production and quality expectations

• Follows instructions and maintains workflow standards

• Adheres to all company policies and procedures

• Communicates effectively with staff and management at all times

• Performs special projects as assigned

QUALIFICATIONS:

• Knowledge of medical terminology, coding, standard hospital operations and financial services preferred but not required

• Possesses knowledge, skill and ability to operate a PC, applications/software, telephone, fax scanner and copier

• Displays excellent oral and written communication skills; possesses excellent organizational and follow up skills; meets deadlines

• Possesses and demonstrates professional telephone demeanor and appearance

• Interacts successfully with all levels of staff and management; responds positively to direction and supervision

• Demonstrates the ability to work in a fast-paced environment; can multi-task

• Displays the ability to keyboard 30 wpm; is proficient in Word, Excel and Outlook

• Physical ability to sit at a workstation for 2 hours without interruption

• Possesses a high school diploma or equivalent

• Must successfully pass a criminal history screening

Company Description

We are in business to help healthcare providers do what they do best. Running a successful practice, hospital, care center, or clinic is not just about practicing medicine. It is also crucial to manage the business side of the overall operations. Efficiency is a top priority for today's healthcare organization. LMG Healthcare offers a full suite of services that support healthcare organizations of all shapes and sizes meet their operational and clinical objectives. We have worked with and have helped some of the most prominent organizations in the healthcare industry.