Job Description

ABOUT US:

Our client is a medical foundation born out of the aspiration of local and high-quality providers to partner together to bring a greater range of health care services to patients within surrounding communities in the Bay Area

JOB SUMMARY:

• Verify and update patient demographics, screen for program eligibility, and gather required information
• Screen and schedule patient appointments based on medical need and established appointment scheduling guidelines
• Perform appointment reminder calls, appointment reschedules and lab result appointments as assigned
• Answer general questions and provide information
• Demonstrate commitment to, and understanding of, BACH’s Behaviors for Success and GUEST (Customer Service Model), by modeling customer service excellence in all internal and external relationships and in the performance of all duties and responsibilities
• Work flexible schedule and overtime, as necessary

QUALIFICATIONS:

• High School Diploma or equivalent
• Minimum of three months medical office experience or similarly related experience in a customer service setting
• Proficient in Microsoft Office products including Excel, Word and Outlook
• Bilingual – Spanish preferred
• One year medical office experience
• Community or public health experience preferred
• Medical practice management program
• Ability to follow directions
• Maintaining confidentiality and HIPAA compliance
• Excellent customer service and client services philosophy in all interactions
• Appreciation and respect for working with and serving a diverse population
• Reading and writing in order to review records for accuracy
• Excellent problem-solving, organizational, and multi-tasking skills with attention to detail
• Proficiency in Microsoft Office and the internet

Company Description

We are in business to help healthcare providers do what they do best. Running a successful practice, hospital, care center, or clinic is not just about practicing medicine. It is also crucial to manage the business side of the overall operations. Efficiency is a top priority for today's healthcare organization. LMG Healthcare offers a full suite of services that support healthcare organizations of all shapes and sizes meet their operational and clinical objectives. We have worked with and have helped some of the most prominent organizations in the healthcare industry.