Minimum Requirements:

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

|

Required/Preferred

|

Experience

---|---|---

4

|

Required

|

Experience with help desk / service desk services.

4

|

Required

|

Experience with help desk software (e.g. ticketing systems, knowledge bases).

4

|

Required

|

(at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.)

4

|

Required

|

(at least 2) High-level knowledge of information technology systems and best practices.

4

|

Required

|

(at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio)

4

|

Required

|

(at least 2) Experience working with SharePoint Lists.

4

|

Required

|

(at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users.

4

|

Required

|

(at least 2) Experience with call handling.

2

|

Preferred

|

Experience with Remedy / BMC Helix.

Remote work Mon - Fri

****Location: Required to be within the state ofTexas

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Interviews will be conducted by phone andthrough Microsoft Teams

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