JOB SUMMARY:

The Medical Assistant (MA) is responsible for providing clinical support in an urgent or emergency care setting, ensuring high-quality, individualized care. In addition to typical MA duties, some staff may hold a Limited Medical Radiologic Technologist (LMRT) certification and function in a dual role—performing both clinical and radiologic tasks. DUAL ROLE NOTE: Individuals with an LMRT certification will also serve as Medical Assistants. In this hybrid role, they assist with front-line clinical care and perform limited radiographic imaging within their licensed scope of practice. This dual capacity enhances patient throughput and clinic efficiency while maintaining quality and safety standards.

JOB DESCRIPTION:

The Medical Assistant (MA) will organize, modify, evaluate, document and maintain the plan of care as determined for urgent care patients. In performing his/her professional practice the MA is responsible for maintaining quality cost effectiveness and guest relations. Care will include individualized, holistic, family cantered and safe care. Customer service is a priority and is expected to be a top priority of the MA.

QUALIFICATIONS:

• CMA Certificate preferred

• Limited Medical Radiologic Technologist (preferred for dual role)

• Minimum of 1 years emergency room experience, urgent care experience or comparable clinical experience

• Current BLS

• Strong skills in both oral and written format

• Must be flexible and service oriented

• Problem solving abilities with the ability to intervene immediately and awareness of changing conditions that may require additional assistance, (Critical-thinking)

JOB RESPONSIBILITIES/DUTIES:

• Excellent Customer Service skills
• Courtesy and Respect for every staff member
• Follow up on all send out lab specimens with accurate-documentation and physician notification.
• Performs all daily lab and equipment checks for Quality Assurance.
• Performs follow up and return phone calls
• Maintains the facility in clean working order In accordance with OSHA and reports any equipment failure or deficiencies to the Clinic Manager.
• Maintains patient confidentiality and documents accurately in the patient chart.
• Responsible for working closely with the Front Desk and the provider on duty.
• Monitors supply every shift arid reports shortages when noted.
• Reviews company emails throughout every shift as this will be the primary means of communication
• Accurately documents any incidents and reports to the Clinic Manager and Provider on duty.
• Uses biohazard containers correctly
• Comply with all federal regulation including but not limited to HIPPA, CMS and CLIA
• Empties sharps containers in a timely and safe manner.
• Perform other duties as assigned by the Provider on duty
• Carry out duties as defined by Clinic Manager and CEO

WORKING CONDITIONS:

• Performs duties in a fast-paced urgent care.
• The employee must be able to lift and/or move using proper body mechanics and agree to ask for assistance if required.
• While performing duties of this job, the employee is frequently required to stand, walk, and sit; The employee is occasionally required to stoop, kneel, crouch, or crawl.
• Must submit to random drug screenings.