Manager, Learning Platforms & Digital Commerce (“Manager of Online Services”)

Location: Remote, Eastern or Central Time Zone
Type: FTE, Salaried Exempt
Eligibility: US Permanent Residency is required for this position. No C2C/C2H permitted.

Overview

The Manager of Learning Platforms & Digital Commerce is responsible for the strategy, administration, support, and continuous improvement of the organization's online learning ecosystem and digital product delivery platforms.

This is a highly visible, hands-on leadership role responsible for managing the Learning Management System (LMS), online storefront, digital learning content operations, user experience, vendor relationships, and platform integrations. The successful candidate will serve as both a strategic leader and working manager, helping scale a rapidly growing training and compliance business.

This position is ideal for someone who has progressed from instructional design or learning technology into platform management and leadership, and enjoys working in a fast-paced, entrepreneurial environment where they can build processes, improve systems, and drive growth.

Required Qualifications

• 5+ years of experience supporting online learning platforms, digital learning operations, ecommerce platforms, or related business systems.
• Experience administering and supporting a Learning Management System (LMS).
• Experience deploying and managing online learning content.
• Experience supporting digital product delivery, ecommerce platforms, online service portals, or customer-facing technology platforms.
• Strong troubleshooting, systems administration, and user support experience.
• Experience working directly with business stakeholders, customers, vendors, and end users.
• Excellent project management, communication, and organizational skills.
• Ability to balance strategic planning with hands-on execution.
• Comfortable working in a growing, fast-paced environment with evolving priorities.

Preferred Qualifications

• Experience with Moodle, Gnosis Connect, or similar LMS platforms.
• Experience with Articulate 360, Storyline, Rise, Captivate, or other eLearning authoring tools.
• Experience with SCORM, xAPI, or other learning content standards.
• Experience supporting healthcare, compliance, certification, workforce development, or continuing education programs.
• Experience managing webinars, virtual events, and online training delivery platforms.
• Experience working with document management and workflow systems.
• Experience supporting API-based integrations between business systems.
• Experience with HRIS, workforce management, credentialing, or employee management platforms.
• Previous people leadership or team management experience.
• Graphic design, instructional design, or digital content development experience.

Primary Responsibilities

Learning Platform Management

• Own the administration, configuration, optimization, and ongoing support of the organization's Learning Management System (LMS).
• Manage course deployment, learner enrollments, reporting, certifications, and platform enhancements.
• Ensure a high-quality user experience for customers, learners, instructors, and internal stakeholders.
• Troubleshoot platform issues and coordinate resolution with vendors and support providers.

Digital Commerce & Online Services

• Manage and optimize the organization's online storefront and digital product delivery processes.
• Support the publication, maintenance, and lifecycle management of online training products.
• Collaborate with business leaders to improve customer experience, purchasing workflows, and digital product accessibility.
• Monitor platform performance and identify opportunities for process improvement and growth.

Content Operations

• Oversee the development, deployment, maintenance, and updating of online learning content.
• Partner with subject matter experts to transform compliance, regulatory, and training content into engaging digital learning experiences.
• Support content rebranding, modernization, and continuous improvement initiatives.
• Ensure learning content functions properly across learning and commerce platforms.

Systems & Integrations

• Collaborate with internal and external partners to support integrations between learning, ecommerce, customer, and workforce management systems.
• Assist with automation initiatives related to user provisioning, reporting, course assignments, and data synchronization.
• Support ongoing platform enhancements and technology modernization efforts.

Leadership & Vendor Management

• Lead and mentor team members while helping build and scale a growing department.
• Manage relationships with software vendors, implementation partners, and third-party support providers.
• Establish processes, documentation, and operational best practices.
• Serve as a key partner to executive leadership in defining the future vision for online services.

Success Profile

The ideal candidate is a hands-on leader who combines learning technology expertise with operational excellence and business acumen. They are comfortable managing platforms, solving problems, improving processes, working directly with customers and stakeholders, and helping scale a rapidly growing business. They thrive in entrepreneurial environments where initiative, adaptability, and ownership are highly valued.