Job Description

BARSTOOLS & BEYOND is a direct-to-consumer and e-commerce furniture retail store and on-line distributor.

We deliver the customer experience and expertise of +20 years of the finest Customer Service from in store tailored counseling in the purchase process to a seamless experience when purchasing on line.We pride to offer our customer the finest customizable handcrafted barstools, for their great room and their summer patio. We also sell chairs, tables and bars.

WE ARE CURRENTLY SEEKING A HIGHLY MOTIVATED, ADAPTABLE CUSTOMER SERVICE REPRESENTATIVE BI-LINGUAL (PREFERRED) WITH BACKGROUND IN SALES AND A BOOKKEEPER TO JOIN OUR RAPIDLY GROWING TEAM IN OUR NEW LOCATION.

We have an amazing web presence, recognizable brand, great reputation, and unbeatable customer reviews, and we strive reaching for the best customer service ever for our guests, adding more and more to our on-line partnered yet dedicated software for social media, CRM, E-commerce and P/O follow up.

In this role, you will be responsible for handling customer calls, closing sales regarding all post-sale issues; when you close any in store sale, CR will get a commission on that sale which will be cashed when P/O arrives customer.

You will be responsible for handling all inbound communications, phone calls and emails, regarding the resolution of customer issues, as well as marketing campaigns with our seamless dedicated software.

RESPONSIBILITIES:

• Provide customers with courteous, timely and effective support.
• Demonstrate a mastery of product, procedural, and best practices knowledge.
• Engaging with customers regarding their barstools and furniture needs.
• Passionate about delivering a great customer experience.
• Making prompt and timely outbound calls to customers regarding their products and services.
• Providing a positive and informative customer experience.
• Use internal tools to document all customer touch points and communications.
• Contribute to the achievement of team goals and outcomes.
• Participate in regular training and development meetings as required.
• Represent the brand in line with our mission of delivering an amazing customer experience.

QUALIFICATIONS:

• 3+ years of Customer Service, Customer Success or Account Manager experience.
• Familiarity with Customer Relationship Management (CRM) software and best practices.
• Technologically proficient.
• The desire to grow and learn new skills.
• Pleasant and professional telephone demeanor.
• Excellent listening and communication skills.
• Must possess a positive, can-do attitude.

BENEFITS AND COMPENSATION:

• $600 SIGN IN BONUS within the first 90 days
• 100% Paid Training
• Annual Bonus on performance

This a fantastic opportunity for all, focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization. We take pride in investing in, training and developing our people. There are opportunities for career development within the Customer Success function, as well as the lateral growth opportunities throughout the organization as a whole. If you are committed to achieving your personal and professional goals – this could be the best next career step for you.

Schedule:

• 7 hour shift (10 am to 5 pm)
• Day shift
• Monday to Saturday