Job Description

Job Description

JOIN LOTTE

LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join the newest luxury hotel in Seattle. We are hiring professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.

We invite you to join us today.

PURPOSE OF POSITION:

The Accounting Analyst will perform activities to support the Accounts Receivable, Accounts Payable, Payroll and General Accounting functions. The Analyst/Clerk will participate in the development and processes of accurate reports and account management. In addition to performance, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

THE IDEAL CANDIDATES WILL HAVE:

PURPOSE OF POSITION

The Accounting Analyst will perform activities to support the Accounts Receivable and General Accounting functions. The Analyst will participate in the development and processes of accurate reports and account management. In addition to performance, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: High school diploma required. Associates or college degree preferred.
• Experience: 0 – 3 years relatable experience preferred.
• Excellent organizational and computer skills.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
• Strong verbal and written communication skills in English.
• Ability to work independently and to partner with others to promote an environment of teamwork.
• Ability to analyze data and trends and create strategies for improvement.
• Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills and the ability to make sound and timely business decisions.
• Results oriented with the ability to be flexible and work well under pressure.
• Excellent interpersonal skills with strong written and verbal communication abilities.
• Ability to work a flexible schedule: weekends, holidays, AM, PM, and overtime when needed.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Hospitality industry experience preferred.
• Knowledgeable of OPERA/General Ledger application ideal.
• Must possess basic computer skills
• Must have excellent communication skills. Must be able to receive instructions and make reports with accuracy.
• Must show basic computer proficiency such as with MS Office (Word, Excel, Powerpoint, etc.)
• Must be knowledgeable about applicable laws regarding the operation of hotels and restaurants.

ESSENTIAL FUNCTIONS

• Perform applicable retained Accounts Receivable, and General Accounting functions
• Respond to guest inquiries, charge inquiries, credit card charge back inquiries and requests in a timely, friendly and efficient manner to support continuing effort to deliver outstanding guest service and financial profitability
• Participate in the production of monthly accounts as directed
• Complete month-end responsibilities
• Execute internal control over revenues, expenses, assets and liabilities of the hotel
• Participate in special projects, team training and development
• Perform other duties and responsibilities as assigned or required
• Reports results to others and aids others to understand financial matters
• Develops and maintains constructive and cooperative working relationships with other finance departments and corporate departments they support
• Collaborates with manager to establish specific goals and plans to prioritize, organize and accomplish project/department goals
• Attends staff meetings pertinent to work assignments
• Researches and responds to information requests from internal departments and management
• Follow the company's brand standards and code of business conduct.
• Keep informed of the company's values and ideal conduct. Act accordingly.
• Pursue the operational goal by carrying out all assignments tasked by a senior employee.
• Attend necessary training sessions as required by a training manager in accordance with any training plans.
• Maintain positive and productive working relationships with other employees and departments
• Adhere to hotel grooming standards at all times
• Use professional and polished language in all written and oral communication
• Lead with passion and enthusiasm with a commitment to excellence and a creative approach
• Dedicated to creating personalized experiences and lasting memories for our guests
• Ensure the implementation of the highest standards in guest service, constantly seek out ways to improve product and service as well as increase volumes and profits
• Follow department policies, procedures and service standards
• Follow all safety policies
• Oversee for cleanliness, organization and housekeeping/maintenance standards
• Stand for an extended period of time or for an entire work shift.
• Maintain proper posture while at the desk and work area.
• Enter and locate work-related information using computers and/or point of sale systems
• Other duties as assigned

SUPPORTIVE ROLES

• Maintain a close, cooperative relationship with other departments to guarantee effective communication.
• Compliance with sanitation, cleanliness, fire prevention, health and safety standards.
• Supervise and maintain the availability, cleanliness and tidiness of items used in the department.
• Represent Lotte Hotel’s service standards to all customers and provide them with distinguished services.
• Respond to customer requests promptly and with accuracy
• Predict customer needs and strive to resolve complaints
• Maintain a high level of knowledge concerning hotel services in communicating with customers

POLICIES AND PROCEDURES

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Adhere to cash handling policies and procedures stipulated in the Cashier Bank Contract
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

BENEFITS AT LOTTE:

• Certified Great Place to Work
• Competitive wages
• Medical, Dental, and Vision plans through Cigna (Eligible upon employment)
• Retirement Savings Plan (401k) with company matching
• Generous Paid Time Off (Vacation, Holiday, Personal, Sick)
• Public Transportation Discount (ORCA)
• Hotel Employee Rate Program
• Employee Recognition
• Learning and Development program

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The team member will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The team member will actively follow the Lotte Hotel Seattle policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.