Description:

• Communicate with customers by phone and email
• Provide information on product details, pricing, availability and lead times
• Answer questions and address inquiries
• Make product suggestions as appropriate
• Create price quotes
• Take, enter and process orders
• Make updates to customer account information in the CRM
• Arrange and track shipments
• Monitor open orders
• Troubleshoot issues and complaints as they arise
• Escalate complex issues as necessary
• Perform other duties as assigned

Requirements:

• High School Diploma
• CRM experience (ANY TYPE)
• Experience with CALL METRICS
• Proficiency with Microsoft Word and Excel
• Accurate Data Entry skills