Job Description

We want to hire YOU! We are hiring several Customer Service Representatives to manage customer queries and complaints. To do well in this role you need a positive attitude and have experience working with computers.

RESPONSIBILITIES:

• Maintaining a positive, empathetic, and professional attitude toward customers
• Responding promptly to customer inquiries
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Managing a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support

REQUIREMENTS:

• High school diploma or GED equivalent
• Bilingual in English and Spanish preferred
• Comfortable using computers
• Experience working with customer support

ADDITIONAL INFO:

Job Type: Full Time

Local candidates only: Houston, TX

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