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Client Services Specialist

LS Carlson Law, PC

Client Services Specialist

Laguna Niguel, CA +2 locations
Full Time
Paid
  • Responsibilities

    Job Description

    LS Carlson Law, PC is seeking a full-time intake specialist to join its team.

    INTRODUCTION:

    We’re seeking a qualified intake specialist to assist in onboarding new clients. The representative will need to have a strong understanding of a typical case cycle, excel at navigating conversations, and communicate the firm’s experience in a variety of legal matters. The ideal candidate will be a quick learner with exceptional interpersonal skills, and the ability to showcase our services in a compelling way.

    RESPONSIBILITIES:

    • Qualifying and disqualifying inbound leads in a high-volume environment using calls, emails, and LinkedIn InMails.
    • Representing the firm as the first point of contact with confidence and empathy.
    • Building credibility and value in our service offering through strategic research and preparation.
    • Creating and evolving intake scripts as new service offerings are added.

    WHO WE'RE LOOKING FOR:

    Someone who is:

    • Driven by goals;
    • Personable;
    • Adaptable;
    • Detail oriented;
    • Organized;
    • Able to multitask;
    • Skilled with exceptional telephone etiquette;
    • Experienced working in client-facing environments;
    • Knowledgeable regarding conflict resolution techniques; and
    • Willing to work in a fun, but hard-working, environment.

    SKILLS AND QUALIFICATIONS

    • 3-5 years in a sales setting
    • Excellent communication, interpersonal, problem-solving, presentation, and organizational skills
    • Proficiency with sales management software/CRMs

    PERKS:

    • Work in a small team of your peers;
    • Frequent firm outings/activities;
    • Holiday parties; and
    • Much more!

    TO APPLY:

    Please upload an updated resume.

  • Locations
    Laguna Niguel, CA • Lake Forest, CA • Irvine, CA