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Network Operations Engineer I

LS Networks

Network Operations Engineer I

Portland, OR
Full Time
Paid
  • Responsibilities

    Are you a talented, motivated individual who wants to work in an environment where your input is valued and fresh ideas are welcomed?  LS Networks is a quickly growing telecommunications company founded in Portland with the mission of bringing high-speed internet services to rural areas and is looking for a talented Network Operations Engineer to add to the team!  

    The Network Operations Engineer is responsible for the engineering and analytical analysis during both the provisioning of services, as well as the operations of the LS Networks service delivery network. The scope of responsibility for this role is related to planning, design, installation and configuration of network infrastructure during service delivery, as well as ongoing monitoring, troubleshooting and facilitating the repair of customer and core network services.

    ESSENTIAL JOB FUNCTIONS

    Provisioning:

    The Provisioning role is comprised of validation, as well as the implementation, test and turn-up of new capacity and customer services.

    • The validation phase focuses on ensuring that all technical aspects of the service order are gathered, confirmed/validated and documented.
      • Review and confirm customer requirements against capability and capacity to deliver services.
      • Review/create Operational Service Diagram(s) to represent the service delivery implementation.
      • Reserve and document equipment and ancillary services, such as: hardware, physical plant, IP addresses, Port Assignments and etc.
      • Engage with appropriate groups, as needed, to determine next steps to augment production systems to meet service delivery requirements.
      • Design circuits within and across regions for Ethernet, Internet and TDM services.
      • Design accurate, complex network solutions requiring routing protocols, such as OSPF and BGP, including layer 2 Carrier Ethernet, MPLS and Layer 3 configurations.
      • Support Order Management assisting with the technical coordination with customers, including status updates and technical inquiries.
      • Assist with Technical project management of customer network implementations.
      • Ensure validation is complete for handoff to other team members for provisioning of services.
    • The implementation phase focuses on delivery of services to meet customer expectations, based on the Validation work completed previously.
      • Stage and configure equipment for deployment and installation by Field resources.

      • Provide technical service activation, change and disconnect of the following:

        • Internet (BGP and Routed IP Services)

        • Ethernet (ELINE & ELAN)

        • TDM (DS-1 through STS-192)

        • SIP (with and without IADs)

        • Assist Engineering with Wavelength deployments

        • UCaaS Services (DHCP, POE, VLANs, Multicast and Call Features/Functions)

        • Work with Order Management, Project Managers, Field resources and 3rd-Party providers to coordinate the installation, test and turn-up of new circuits.

      • Certify circuit performance using Y.1731 and RFC 2544 standards with EXFO/JDSU test sets.

      • Finalize service documentation, update inventory, configure OAM and Monitoring systems.

    Network Operations:

    • Provide troubleshooting and repair support for customer and core network services, as a member of the Network Operations Center (NOC).
    • Collaborate with other members of the NOC, Field Resources, Engineering and Infrastructure (OSP) teams in solving complex problems as needed.
    • Understand, troubleshoot and repair Ethernet, IP, SIP, TDM, DWM, Routing/Switching, MPLS, Voice/UCaaS, Wireless and Security services, as well as customer and core network issues.
    • Understand and remotely troubleshoot Fiber Optic and 3rd-Party Network services.
    • Coordinate and lead customer and core network repair events with Field Technicians, Engineers, customers, contractors and 3rd-Party Network service providers.
    • Respond diligently, deliberately and timely to customer inquiries regarding service issues.
    • Provide proactive customer notification of service and core network issues, as well as ongoing updates as needed.
    • Document all work performed in a comprehensive ticketing and document management systems.
    • Monitor, Operate, administer and react to Network Management System (NMS) events for customer and network faults.
    • Use lab environments to diagnose network issues or provide network performance reviews.
    • Schedule, document, lead and implement maintenance activities when necessary.
    • Facilitate customer notification of network maintenance and planned service affecting events when necessary.
    • Identify, diagnose, and document underlying architecture and support issues for problem resolution, root cause analysis (RCA), reason for outage (RFO) and Service Level Agreements (SLA) reporting.
    • Identify and document new or enhanced LS Networks best practices and processes where needed.
    • Participate in an On call rotation responding to service related issues, and related restoration activities.

    QUALIFICATIONS

    • Comprehensive understanding of Ethernet and IP services operating within a service provider network preferred.
    • Understanding of SIP, MPLS, VPLS and related technologies.
    • Understanding of DNS, BIND, ARIN and associated functions within the Internet framework.
    • Understanding of IP and routing protocols, such as BGP₄, OSPF, IPv4 and IPv6.
    • Understanding of Wireless and Security Services, such as Firewalling, Intrusion Prevention, Access-control Lists and Quality of Service queues.
    • Ability to initiate, complete and meet deadlines of projects with some direction and guidance.
    • Proven experience working as a member of a team.
    • Strong interpersonal/written communication skills.
    • Strong phone skills.
    • Diligent in follow-up activities.
    • Excellent organizational, time management and presentation skills.

    EDUCATION AND/OR EXPERIENCE

    • Bachelors degree in a data communications or networking field or equivalent education and experience.
    • 2+ years of experience working in a mission critical 7x24x365 NOC or service activation group.
    • 2+ years in a carrier/service provider environment dealing with MPLS, SONET, DWDM, IP routing and Carrier Ethernet a plus.
    • Experience with and understanding of static, OSPF, BGP and IS-IS routing.
    • Experience with and understanding of Ethernet traffic types, VLANs, Queuing, LAGs, and 802.1q.
    • Experience with and understanding of Wireless networks, Voice/Unified Networks and Security Services a plus.
    • Experience with network and system diagnosis and troubleshooting, using configuration management and testing toolsets, as well as monitoring and management software solutions.
    • Nokia NRS I Certification
    • Nokia NRS II Certification (preferred)
    • ITIL v3 Certification a plus
    • Ability to demonstrate understanding of network topology design.
    • Candidates should be comfortable in customer-facing situations, as well as internal mentoring roles. Has strong interpersonal and organization skill sets; be comfortable in a dynamic, fast paced environment, and understand that flexibility and accountability feed directly into customer satisfaction.

    COMPENSATION & BENEFITS

    • Targeted starting salary of $70-85k annually, depending on experience.
    • Complete medical & dental coverage starting at 90% employer paid premiums for single coverage.
    • Our safe harbor 401(k) plan is available to employees on day 1, and includes a 100% fully vested employer match of up to 4% of your compensation.
    • LS Networks encourages staff members to pursue ongoing education and gain industry certifications by offering tuition reimbursement opportunities.
    • 8 paid holidays, flexible "Take What You Need" PTO and paid family leave.
    • LS Networks employees can also take advantage of local employee store passes, local sporting event tickets and much more!

    LOCATION: Portland, OR

    This position has the opportunity to work at the office and at home in a hybrid/flex model.  Home office workspace with connectivity required within the Portland/Vancouver Metro region.  Local candidates preferred, however we will also consider candidates residing in the greater Pacific Northwest within our operating market areas including Central Oregon (Bend/Redmond), Southern Oregon (Medford/Grants Pass), Willamette Valley (Salem to Eugene), and Central Washington (Yakima/Tri-Cities).

    WORK ELIGIBILITY:  This position requires eligibility to work in the United States for any employer upon hire.  Work visa sponsorship is not available.

    ABOUT LS NETWORKS

    Join a growing telecommunications company that is redefining the data network industry. Headquartered in downtown Portland, Oregon, LS Networks was founded in 2005 by a conglomerate of rural utility companies. LS Networks offers individuals the opportunity to advance their careers with job security unknown to most tech start-ups, but an autonomy and dynamism that more established companies and government agencies lack.

    We are constantly seeking enthusiastic and innovative professionals to join the LS Networks team. Our Staff is comprised of individuals who enjoy thinking independently and collaborating with peers to deliver superior network services. We value dedicated professionals who strive to create excellent customer experiences and believe in our company’s mission to bring high-speed broadband and network reliability to traditionally underserved communities throughout the Pacific Northwest.