Job Description

DESCRIPTION OF THE JOB, RESPONSIBILITIES AND DUTIES:

The Customer Relations Intern is responsible for performance of daily quality checks for key international flights, both in-house and on the field. This would be a great opportunity for a Business Major that is interested in learning more about Airline Catering.

PRINCIPAL RESPONSIBILITIES:

• Maintain effective communication and coordination with and between LSG Sky Chefs’ management and Customer Service personnel and airline ramp and operations personnel
• Assign and dispatch drivers. Reassign as necessary
• Stay informed of flight activity, schedule and gate changes and act accordingly
• Ensure timely and safe catering of all flights
• Troubleshoot and resolve issues and elevate to managements as needed
• Keeps management informed of area activities and of any significant problems
• Assumes other related duties as required or assigned
• Daily use of various quality forms for AA, and report daily feedback of all AA flight checks discoveries
• Ensure compliance with customer specifications, quality standards, FDA, HACCP, SOP and other regulations
• Ensure on-time delivery and accurate production and/or catering of all flights
• Perform other duties as assigned

Company Description

LSG Sky Chefs is best known as one of the world’s largest airline catering and hospitality company. While a recognized name in airline catering, LSG Sky Chefs also supports airlines with a wide selection of related services. These include lounge catering, hospitality, airline consulting, and last-mile logistics. Driven to create unrivalled culinary experiences for people on the go, LSG Sky Chefs offers complete airline catering programs and bespoke food solutions for every price category. These cover everything from premium onboard dining to full-tray menus, meals and snacks. American in origin, Sky Chefs was founded by American Airlines in Texas in 1942, making it the oldest independent caterer in the world. In Germany, LSG was founded by Lufthansa in 1966 as an independent company. After establishing a strong market presence for Sky Chefs across the United States and Latin America, LSG first acquired a stake in the company in 1993. Already back then, the two companies started to market their airline catering activities under the “LSG Sky Chefs” brand. In 2001, LSG fully acquired Sky Chefs. Since then, LSG Sky Chefs has continued its global expansion primarily through joint ventures and partnerships throughout Asia and Africa. Today, LSG Sky Chefs delivers over 560 million meals a year and is present at 205 airports in 53 countries.