Job Description

ROLE PURPOSE STATEMENT: The job incumbent is responsible for the implementation, auditing, assessing and training of quality systems within the responsible Customer Service Center (CSC).

QUALITY:

• Implement, audit, assess and train quality systems
• Provide technical expertise relative to Hazard Analysis and Critical Control Points (HACCP), food safety, sensory and quality evaluations
• Track performance and monitor CSC progress objectively weekly based on internal key indicators required by organization, regulatory agencies and customers
• Conduct monthly HACCP audits and assess HACCP program compliance by reviewing and analyzing weekly HACCP logs and management checklists to determine consistent fulfilment of required HACCP standard operating
• Support CSC leadership with inspection readiness, coach CSC before, during and after all external quality, food safety and sanitation inspections
• Supervise delivery and quality assurance of pest control, contract services and supplies
• Conduct local vendor audits
• Research and respond to all alleged food-borne incidents
• Monitor routine microbiological testing program
• Implement tools to promote internalization and standardization of quality, food safety and sanitation process
• Ensure compliance with customer specifications and quality standards (e.g. Food and Drug Administration (FDA), HACCP etc) and follow up with corrective actions if necessary
• Ensure kitchen exceeds customer and LHI standards
• Maintain and utilize quality system processes and procedures to impact customer quality
• Perform and document periodical and random checks on products and services to ensure quality standards are met
• Analyze and reply to quality issues reported by customers
• Investigate all food safety incidences, food poisoning etc. and initiate appropriate action and reporting

QUALITY REPORTING:

• Monitor and prepare reports for the quality management system
• Collect and monitor all quality documents (e.g. Chef Table, portion control, equipment handling, ramp-on time and safety performance)
• Keep manuals and documentation updated and implement new procedures and rules

LEADERSHIP:

• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Make the company's values and management principles live in the department(s)
• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Global Quality Standards (GQS), HACCP, Lean Manufacturing, Employee Safety

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Bachelor’s degree or equivalent experience
• 3-5 years’ experience in related field required
• Effective communication skills
• Strong interpersonal skills
• Drive results
• Attention to detail
• Good knowledge of Microsoft Office and Windows-based computer application

Company Description

Every day, we enable people around the world to enjoy a moment of pleasure. Our products accompany them on their lunch break, while travelling, on the road with family and friends, at home or even into outer space. That is our mission: we connect food and people. Everywhere. In accomplishing that mission, we focus on three important themes that we see as our greatest strengths. Culinary. Consistent. Connected. Our first key strength is culinary. Food is at the core of what we do. Our chefs and their teams are passionate about their work. They stand for excellence, expertise and attention to detail. In doing so, they get to the heart of our customers’ wishes and needs. The flavor of our food can be international, experimental or local, but above all it is one thing: authentic. Our second key strength is consistency. Today, more than ever, we experience how fragile the world around us can be. This makes it all the more important to have a reliable, experienced partner at your side. Our dedicated employees live consistency every day, and prove it by producing high-quality, safe products and services for our customers while striving to do it in the most sustainable manner possible. And by delivering them on time. Third, we connect. We all live in a digital world where people can connect across borders and choose from a seemingly endless variety of offerings. This also creates new demands in the markets we operate. We have proven technologies and smart digital solutions in-house that provide our customers and consumers with a seamless end-to-end experience and ease of usability. But the way we connect goes even further. We bring our large network, our partners and our experts to the table and connect them with our clients for the best and most tailored solution.