Objectives of this Role
- Develop comprehensive documentation that meets organizational standards
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
- Evaluate current content and develop innovative approaches for improvement
Daily and Monthly Responsibilities
- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Skills and Qualifications
- Bachelor's degree or equivalent in relevant technical field
- Native English speaker or proven extensive experience in English language
- 1 or more years' industry experience as an effective technical writer
- Proven ability to quickly learn and understand complex topics
- Superior written and verbal communication skills, with a keen eye for detail
- Experience working with engineering to improve user experience: help refine content and create visuals and diagrams for technical support content
Preferred Qualifications
- Previous experience in the software development industry
- Previous experience with Open Source software
- Previous experience in EdTech, with LMS's, and/or with Moodle
- Certification through the Society for Technical Communicators
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_We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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