Customer Support Associate

LVL offers banking, crypto, and stocks in one app, for one price. Our mission is to change finance for everyone. We're backed by $2.5M through Morgan Creek Capital, TenOneTen Ventures, Capital Factory and others.

We're a small team of mission-oriented people. Your mission is to build a world class support experience for our clients.

World class support:

• Empathizes with customers
• Is good with numbers
• Is process oriented
• And is an amazing communicator

You will:

• Solve problems for clients
• Learn and improve the product
• Utilize Zendesk and LVL software
• Streamline responses and processes
• Earn high customer satisfaction
• Service customers quickly

Compensation and benefits:

• Competitive salary
• Shares in LVL

LVL works weekdays 9-5pm. Our office is  on Brazos Street in downtown Austin, TX. LVL team members fulfill limited responsibilities on weekends according to a rotating shift schedule.