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Guest Services Agent

La Bellasera Hotel & Suites

Guest Services Agent

Paso Robles, CA
Part Time
Paid
  • Responsibilities

    Are you looking for a fun, and rewarding position with a team that cares about what they do? Are you energized by challenges? Do you enjoy working hard to provide a good environment for your peers and to offer a special experience to our guests? If this describes you, then you may be exactly who we are looking for. Experience is a plus, but we care more about the right fit at La Bellasera Hotel and Suites. Please see descriptions below.

    Essential Personality and Attitude Traits (Way more important than experience!)

    Can do attitude

    Team player

    Positive and happy (hopefully excessively!)

    Self-Starter

    Loves to travel

    Does well under pressure and welcomes a challenge

    Takes pride in their work

    Finds joy in providing others with a special experience at our hotel

    Daily Technical Job Functions

    Greet arriving guests and assign rooms to guests of hotel.

    Verify customers' credit, and establish how the customer will pay for the accommodation.

    Compute bills, collect payments, and make change for guests.

    Review accounts and charges with guests during the check-out process.

    Post charges, such as those for rooms, food, liquor, or telephone calls to ledgers.

    Transmit and receive messages, using telephones and email.

    Contact housekeeping or maintenance staff when guests report problems.

    Make and confirm reservations.

    Record guest comments or complaints, referring customers to managers as necessary.

    Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

    Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

    Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

    If the above fits you then please apply.