Job Description
WHO WE ARE: La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health-home for the many that have been denied access to care. As health care activists, we are dedicated to ensuring that individuals who do not have healthcare coverage receive the same quality healthcare as those who do. From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times, this requires that we go outside and provide services in other settings that link individuals to our health center for preventive and primary care. Over 90,000 individuals come to La Clínica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well-being. While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa and Solano counties.
WHO YOU ARE: We are looking for Clinical Office Assistants who are inspired to deliver a great experience to our patients and who want to play an important role in patient-centered care. Clinical Office Assistants are the first face and point of contact with our patients. You will be challenged to be an efficient task-master while at the same time providing a human touch and an excellent overall patient experience. Many people excel in one of these areas, but it takes someone with a special combination of skills and character to do both. To be successful, you need to enjoy interacting with people from diverse backgrounds, to feel energized by a fast-paced clinic environment, and remain cool under pressure even when serving a person who is upset, disrespectful, or impatient. You should have a successful history of being responsible, reliable and capable of solving problems while being friendly and helpful in seeking ways to support other care team members.
MAJOR AREAS OF RESPONSIBILITY INCLUDE BUT ARE NOT LIMITED TO:
CUSTOMER SERVICE
GENERAL OFFICE DUTIES
COMMITMENT TO QUALITY
MINIMUM JOB REQUIREMENTS
KNOWLEDGE
ABILITIES
Demonstrated good judgment in identifying effective solutions or approaches to customer service related problems.
Ability to maintain strict confidentiality regarding patient information
Clear and effective written and verbal communication skills in English.
Ability to follow oral and written instructions.
Bilingual in English and Spanish preferred (or Specify Language).
Ability to perform arithmetic calculations.
Minimum typing speed of 25-30 wpm.
Self-motivated and able to work independently as well as collectively to complete daily tasks.
Ability to perform detailed administrative work methodically with speed and accuracy.
Demonstrate flexibility and ability to accept changes gracefully.
Ability to work professionally and collaboratively in team environment.
Ability to communicate and work congenially with people from various ethnic, socio-economic, and educational backgrounds and life experience.
Ability to participate with other staff in Saturday and evening rotation.
OTHER CERTIFICATIONS AND EXPERIENCE
Medical Office Assistant Certification preferred.