Job Description
La Jolla Logic (LJL) is an advanced technology and information system security solutions firm founded in 2011 in San Diego, CA. LJL's mission is to pioneer innovative, high-quality specialty technology and engineering services to customers in the federal government and commercial marketplace.
We are a Woman-Owned Small Business and recipient of numerous awards, to include the SBA’s 2019 WOSB of the Year and 2018 District Director’s Technology Sector Award. LJL has a reputation for performance to the highest standard, specializing in high-end cybersecurity engineering solutions, to include Machine Learning Technology, Artificial Intelligence R&D, Secure Enterprise Architecture Design, Cross Domain Solutions (CDS), DoD Cloud Architecture development and deployment (AWS, Azure), Structured Data Models and Inference Engine Technology, System Security Engineering and System Accreditations (RMF & DIACAP), Advanced Technology Concept Development and Feasibility Assessments, Information Systems Security Manager/Officer (ISSM/ISSO) Services, and Compliance Services (such as NIST 800-171 and CMMC).
We are looking for a UX SERVICE DESIGNER to join our team.
In our home city of San Diego, we’ve been recognized as:
TOP 150 FASTEST GROWING PRIVATE COMPANIES
TOP WORKPLACES IN SAN DIEGO FOR 5+ YEARS
NAMED TOP CYBERSECURITY FIRM IN SAN DIEGO
And more…
The Gist of It:
The UX Service Designer uncovers, defines, and designs the UX architecture of a system-of-systems comprised of multiple sub-systems and microservices. In other words, the service designer serves as a systems thinker who will work to define system needs and requirements from a user experience perspective.
Key skills to being successful including user research, journey mapping, co-creation and ideation workshopping, service blueprinting and service prototyping. By practicing User Centered Design (UCD), service designers act as an intelligent filter for user feedback on microservices and ensure that agile teams tackle the highest value problems. As a part of a Balanced Team with Product Managers and Engineers, designers work collaboratively with their teammates to determine design priorities, refine a backlog and roadmap, and validate the technical complexity of their design recommendations.
What you will do:
Lead design on your team across the entire product lifecycle (everything from discovering and defining the problem to iterating on a product in production)
Define the vision for the user experience across the system and involve teammates in the design process
Actively engage with key internal and external stakeholders to validate and gain alignment on proposed system design.
Advocate for user value and balance that with business value, portfolio value, and technical complexity
Work with your team to define system vision, strategy, roadmap, and backlog
Seek user feedback constantly while balancing when you can build in risk
Seek collaboration with my product manager and understanding the balance of when to include them and when to move it forward
Seek collaboration with engineers and understand the balance of when to include them and when to move it forward
Lead research synthesis to drive actions for the team
Actively engage with other designers, sharing practices and looking for ways to raise the overall skillset bar of the design team
Assess needs of users across a complex system and collaborate with a balanced team on formulating sub-system requirements.
Requirements:
5+ years of experience in all UX & Service Design capabilities: journey mapping, co-creation & ideation workshopping, service blueprinting and service prototyping.
Expertise in user-centered design (UCD) methodologies and group facilitation, including with groups of senior organizational leaders
Extensive experience applying a variety of qualitative user research methodologies.
Experience with service design deliverables such as: ecosystem mapping, information architecture diagrams, concept service prototypes, service blueprinting (current & future state), user story mapping & persona development.
Proficient with industry standard design tools (e.g., Sketch, Miro, InVision, Zeplin, Figma).
Excellent verbal and written communication skills with the ability to adapt communication style to the audience.
Portfolio highlighting multiple projects demonstrating design and research process along with your direct contributions.
U.S. Citizen and have the ability to obtain a U.S. Security Clearance.
UI Design Experience is a plus.