We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Work with the housekeeping staff to ensure rooms are ready for new guests • Field customer complaints when necessary • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Qualifications: • Has experience answering telephone calls and troubleshooting stressful situations • 1+ year of hotel industry experience or related job preferred • Must have graduated high school, received a GED or equivalent • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Exhibits working knowledge of Microsoft Office and reservation management systems Compensation: $16 - $17 hourly

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