ABOUT MICROBAC

Microbac serves our clients with the utmost expertise and respect for their market requirements, constraints and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over nearly 50 years of trusted, analytical and measurement experience.

Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project and scope.

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets. 

POSITION OVERVIEW:

We have an immediate opening for a Field Services Department Manager in Baltimore, MD.  Under the limited supervision of the Managing Director, this position will supervise a team of field service professionals charged with collecting environmental samples, transporting them to the laboratory, and logging them into a computerized tracking system. Must be able to gain an understanding of customer needs in relation to sample collections and plan/coordinate actions within the department to satisfy those needs.  Must also possess the ability to effectively manage a team consisting of various experience levels.  Position will require a high degree of client contact. Prior field sampling experience is required. Position also requires a clean driving record and the ability to pass a pre-employment drug screen.

MAJOR/ESSENTIAL FUNCTIONS:

• Ensures client/customer satisfaction through effectively managing human capital and other resources
• Through strong leadership, ensures the department is run in an efficient, cost effective manner, resulting in meeting or exceeding client expectations within budget parameters
• Works directly with clients to set up collection schedules and address any issues that may arise

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

• Maintains staff by selecting, orienting, training, and motivating employees; maintaining a safe, secure, and legally compliant work environment; developing personal growth opportunities
• Accomplishes staff results by communicating job expectations; planning, monitoring, appraising job results, and giving continual feedback; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; recommending and implanting improvements
• Coordinates sample collection schedules and routes
• Use of positive management techniques in the supervision and management of staff
• Evaluate technologies, manpower and competencies of staff and facilitate change where necessary to ensure the department is operating efficiently
• Promote a cohesive team approach to daily operations
• Interface with clients and customers to provide customer support
• Ensures equipment and vehicles are well maintained and are in good working order

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Job Requirements:

• Understanding of sample collection techniques
• Ability to train junior field services team members
• Demonstrated leadership ability
• Ability to use positive techniques to motivate others
• Ability to communicate clearly and effectively when interfacing with clients and staff

Required Education and Experience:

• Associate’s degree in Environmental Science or a related field of study
• Prior environmental sampling experience is required
• Prior supervisory experience is preferred

Microbac is an Equal Opportunity Employer – Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Veteran Friendly Employer

Required Skills Required Experience

Advanced Excel and PC skills to include Microsoft Office suite and accounting software

Must have good knowledge of accounting principles and procedures, and should be good in planning, organizing and attention to detail

Strong interpersonal skills; excellent written and verbal communications capabilities. Communicate daily with all appropriate customers and personnel; complete reports as required on a timely basis

Basic leadership and decision-making skills

Ability to work independently in a professional manner with a team commitment

Has initiative to take action, anticipate potential problems and address them early

Excellent planning and organization skills. Being able to set priorities and schedule activities effectively to ensure timely completion of tasks and responsibilities

job history of progressively more complex roles in various accounting and payroll functions

Demonstrated problem-solving and analytical skills with the ability to identify alternate solutions.

CostPoint experience a plus