Our client is experiencing explosive growth, which is opening up new opportunities. They are doing things in a new way that democratizes their technology, allowing higher volumes of all industries to benefit from automation.

We are currently interviewing candidates for a Partner Success Manager (fully remote ) in North America to support this growing network of MSP partners. This role serves as a key point of contact and liaison between strategic partners and the company. This position is responsible for managing partner relationships (a network of Systems Integrators, Managed Service Providers, BPO's) so we can all grow our business together. 

As part of the Revenue team in this startup, you will oversee and be held accountable for the lifetime success and revenue growth of our partners in the North American market.The ideal candidate has deep experience growing the MSP channel, has carried a revenue quota, and has worked with IDE or developer-centric technologies

Responsibilities

• Lead our partner relationships in order to help them grow their businesses, and therefore revenue for our licensed products.

• Retain and grow platform partners through product education and training, coordinating with our training team

• Oversee day-to-day relations, as well as periodic formal business reviews with selected partners.

• Ensure that our partners have a best-in-class experience as part of our expanded network, helping grow our NPS by fostering their success and revenue growth

• Serve as the frontline business contact for key partner contacts, ensuring timelines are met, and that your partners are receiving the support and resources they need to grow their RPA business (and therefore increase developers using our tech / the use of their licensed products.)

• Assist and guide our MSP partners in the creation and execution of business plans to grow their own revenue streams.

• Define, maintain, own, and leverage all relevant partner metrics, as tracked in our PRM system, and share with leadership and key stakeholders.

• Collaborate cross-functionally with our Sales, Business Development, Customer Success, Marketing, Education, Product & Engineering teams, to ensure that our entire company is able to keep the collective “finger on the pulse” of the market.

• Work closely with marketing and product to ensure that the provided collateral, methodologies, and processes (for helping our Partners grow,) are best of breed, and satisfy all needs.

• Develop deep relationships with our Partners - understand their business goals and be a trusted thought leader and advisor to enable partners to leverage ElectroNeek to achieve their targets.

• Own our Partner Tiers (requirements and benefits for reaching each category,) work closely with leadership in order to ensure that provided resources are appropriate for each respective level, and providing feedback on needed enhancements/changes.

• Be a champion for your partners both internally and externally.

Qualifications

• 5+ years experience in partner sales or channel sales, working with an IDE, or another sophisticated developer-first tool (whereby our user leveraging the application in order to build solutions is not the ultimate end-user, and you have supported/promoted/grown a developer community/network.)

• Extensive MSP experience and knowledge is required. If you have a network of MSP contacts, even better.

• Proven track record of goal attainment, product adoption, and revenue growth through partnership.

• Experience collecting, collating and presenting data to support strategic decision-making. BI isn’t critical here, but certainly helpful.

• You are client-facing and able to leverage multiple channels - from direct communications and meetings through to webinars, conferences, tradeshows, and the like - in order to drive relationships and product adoption.

• Deep experience working cross-functionally with Product, Support, and Customer Success in order to solve client issues.

• You are consultative to a fault while being a revenue-supporting leader.

• Knowledge of digital marketing best practices and strategies.

• Experience managing relationships via systems (PRM, CRM, Conversation Intelligence.)

• Ambiguity just means you have more ingredients to work with in order to come up with a solution.

We offer:

A fully remote, tech-enabled environment. Work from anywhere in the US / Canada (we are recruiting for roles in all time zones.).

A fantastic compensation plan for overperformance. If you’re with us on the mission to break records, you’re going to earn commensurate recompense.

Significant depth of industry experience in our leadership team, and a deep-seated desire to share this hard-won knowledge. If you bring the effort, we’ll help you every step of the way with the roadmap.

An exceptionally tight-knit team of friendly colleagues.

Opportunity to work with an internationally distributed team.

The rapid advancement and promotion opportunities.