We’re looking for an experienced UX Researcher to join our growing design and research team. You must be passionate about user research, an exceptional communicator, and comfortable scaling your work from identifying new product opportunities and validating product concepts to running usability tests after products have been launched. As one of the first researchers to join our team, you’ll have the opportunity to develop the user research identity, practice, and culture across our company.

Senior User Researchers are leaders within their product areas working with leadership and product teams on strategy, roadmap, and goals. You must be able to process a wide variety of information — product data, customer and internal feedback— to break down complex problems and frame your thinking in ways that anyone in the company can understand. It’s not about what you know and can do as much as it is about bringing others along with you.

We expect our enterprise product experiences to be held to the same standards as the world’s best consumer products. We relish the challenges and opportunities that come with building a top-notch research function — people, process, culture, growth, impact — and we need your help.

Day in The Life:

Design and conduct studies across key product areas, utilizing methods such as ethnographic/field research, diary studies, surveys, usability testing (remote and in-person), and any other methods you find impactful

Package insights into design tools and assets for the product managers and designers (i.e. personas, design principles, scenarios, frameworks, etc.)

Collect, analyze, and present quantitative and/or qualitative data to generate actionable strategic and tactical recommendations that can improve the product experience for our users

Partner with our data analytics team to provide context for their insights

Find compelling ways to communicate insights, advocate for our users and cultivate an empathetic culture across the company

Adapt and innovate research practices to meet team needs under the tight timeframes of a rapidly growing company

Who You Are:

Lead research experience on projects that require qualitative and quantitative data collection and analysis

Multi-year experience managing cross-functional projects that involve key stakeholders, product teams and cross-functional roles

Experience working within an agile/lean product process

Excellent written and verbal communication and presentation skills

Strong listening, analytical, and organizational skills

Enthusiasm for a team-oriented, collaborative, highly energetic, fun and fast-paced environment

The drive and energy to create a user-first company culture

An undergraduate degree in Human-Computer Interaction, Sociology, Psychology, Computer Science, Cognitive Science or comparable UX research experience

5+ full years of experience working with product organizations, conducting qualitative and quantitative research studies, including usability tests, surveys, and user interviews