Are you interested in joining a growing business that is committed to family, promotes employees from within, is Passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE COMPANY:

LaFontaine Automotive Group is an award winning and nationally recognized automotive dealership of 40 years with 36 retail franchises, 7 collision centers, 17 Michigan locations and 1,500 employees in southeast Michigan. We are proud to be named Michigan’s fastest growing automotive dealership group! LaFontaine Automotive Group is a place where our employees are truly family and where people come before the bottom line. It’s a welcoming place where you can build a career and will find the tools and support needed to take your career to new heights.

OUR MISSION: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. 

OUR CORE VALUES: Accountability_,_ Responsibility_,_ Respect_,_ Communication_,_ Teamwork_,_ Passion

THE POSITION: The Estimator is responsible for quoting repair costs to customer in a professional, timely manner while ensuring quality repairs.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Maintain Customer Satisfaction Index ratings (as determined by the Body Shop Manager)
• Maintain dealership standards for “hours per customer repair order written”
• Greet customers in a timely, friendly and professional manner.
• Communicate with customers to determine the nature of their repair needs.
• Evaluate the vehicle thoroughly to determine extent of damage and need for repairs
• Photograph the vehicle to support the damage for insurance purposes
• Establish each customer’s method of payment. Obtain approval of credit if necessary
• Obtain customer’s signature on repair order, provide customer with a copy
• Work with insurance adjusters to ensure all information is provided in order for payment to be received
• Check job status as often as necessary to ensure timely and accurate work
• Handle telephone inquiries regarding work in progress and appointments
• Compare final invoice with original repair order
• Deliver vehicle to customer and answer and questions
• Responsible for quality control to ensure that work is completed as requested and to reduce comebacks.

SKILLS & QUALIFICATIONS:

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CUSTOMER SERVICE:

Must be able to communicate and get along with customers, members of management, and technicians. A pleasant demeanor is essential to ensure that customers' experiences with the Collision Department are positive.

Manufacturer and In-House Training Advancement opportunity Growth oriented company We welcome and encourage employee feedback/ideas Family work atmosphere

THE PERKS:

• Competitive Compensation
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

LaFontaine Automotive Group is an equal opportunity employer.

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