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Customer Service/ Payroll RepresentativeCustomer

LaJoy Group

Customer Service/ Payroll RepresentativeCustomer

Sterling Heights, MI
Full Time
Paid
  • Responsibilities

    Job Description

    CUSTOMER SERVICE/ PAYROLL REP.

    STERLING HEIGHTS, MI

     

    PAY RATE: $18.00 PER HOUR

    THIS CANDIDATE WILL BE REQUIRED TO WORK FROM THE OFFICE PART-TIME UNTIL SEPTEMBER IN WHICH TIME IT WILL BE REEVALUATED. ON MONDAY'S THE SHIFT WILL BE 8:00AM-5:00PM. TUESDAY-FRIDAY THE SHIFT TIMES ARE FLEXIBLE. WORKING WEEKLY BETWEEN 30-40 HOURS.

     

    The primary responsibilities are to coordinate services between the insurance company/agency, client and caregiver. This includes, maintaining a high level or customer service and communication between clients, agency/insurance company, administrative, management, payroll and billing and ensuring proper documentation is completed accurately and timely.

     

    ESSENTIAL FUNCTIONS:

    Customer Service

    • Main point of contact for client, caregivers and insurance companies in regards to authorizations, hours, services, policies, procedures, etc.
    • Ongoing communication with clients, caregivers regarding authorizations including expiration dates and hours authorized.

     

    PAYROLL & BILLING

    • Process timesheets and maintain communication regarding payroll related questions and delivery of timesheets to billing.
    • Work with the payroll clerk, conduct calls and mail letters in regards to missing timesheets or timesheet corrections.
    • Process billing based on timesheets submitted and paid for the week.

     

    ADMINISTRATIVE

    • Daily, check software, submit any notes as necessary regarding payroll, billing, service issues, etc.
    • Maintain multiple spreadsheets and software documentation. Including authorizations, conversations, contact information, etc.
    • Mail or email documents to employees regularly, track and follow up on outstanding documents.

     

    IN-PERSON MEETINGS

    • Schedule enrollments/in-person meetings between the client and staff to complete paperwork.
    • Conduct meetings, as necessary
    • After meetings, follow up with clients and caregivers to ensure understanding of the program, requirements, hours, schedule and initial pay date.

     

    ADDITIONAL:

    • Make APS reports for any situations in which abuse, neglect or exploitation is suspected.

     

    SUPERVISORY RESPONSIBILITY

    This position does not have any supervisory responsibility.

     

    POSITION TYPE AND EXPECTED HOURS OF WORK

    This is a full-time position, and hours or work and days are Monday through Friday from 8:00am to 4:30pm. Occasional evening and weekend work may be required as job duties demand.

     

    PHYSICAL DEMANDS

    While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

    TRAVEL

    Travel may be required on a daily basis to the regions in which we do business mostly during the business day, although some overnight may be expected.

     

    WORK ENVIRONMENT

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

     

    EDUCATION AND EXPERIENCE

    • Preferred: bilingual (specifically Arabic)

    • High school diploma or equivalent. Associates Degree or Bachelor’s Degree preferred in related field.

    • Minimum of 2 years’ experience in a customer service-related field.

    • Two to four years in a similar role with administrative experience, payroll and/or billing preferred.

    • High level of computer skills, specifically with Microsoft Products.

    • Highly developed communication skills, written, listening and speaking.

    • Valid driver’s license.

    • Knowledge of home health practices, procedures and standards in accordance with state and federal regulations is preferred.

     

    EOE

    #INDBakery

     

    Company Description

    LaJoy Group is a progressive and energetic company. We provide Recruiting & Human Resource functions in the fields of office/administrative, professional, technical/industrial and Home Health Care work environments. At LaJoy Group, you will find a culture that prides itself on teamwork, high ethics and hard work.