The Senior Customer Account Representatives will manage a variety of Axillon customer accounts to deliver world-class service and support by directly overseeing score cards, immediately responding to inquiries, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand. The Senior Customer Account Representative (SCAR) will serve as the primary interface for a variety of Axillon legacy customers, responsible for ensuring the most efficient and positive relationship with Axillon customers, while enabling level-loading of production and expeditious resolution of customer assertions. They will also work closely with Sales leader and key internal stakeholders and have a solid internal network relevant to the customers they support. Must be a US persons.

Required Skills

The Sr. Customer Account Representative (SCAR) manages day-to-day relationships with key customers, including those under LTAs and MTAs, as well as customers with occasional but important orders. They oversee the full quote process—from RFQ to order entry, delivery, and customer follow-up—and coordinate with other functions on major quotes requiring Axillon or Board approval.

·Responsible for reviewing customer orders against LTAs, MTAs, standard terms, and other contractual guidelines. Uses experience and judgment to identify variances and works with the Commercial team to resolve terms and conditions issues before orders are entered.

·Ensures purchase orders are accurate, obtains internal approvals, and issues formal acknowledgments per agreed methods and timelines (e.g., 10-day acknowledgment per LTA).

·Collects information from Finance, Supply Chain, Operations and Commercial teams to prepare costing sheets and quotations, especially for out-of-production items. Ensures quotes follow Axillon procedures and that pricing is accurate for all product types.

·Resolves customer complaints—including warranty, delivery and quantity issues—by coordinating with internal teams and applying sound judgment. Serves as the primary Axillon contact for major OEMs in certain product groups.

·Identifies significant issues, escalates them to the Customer Account Manager, and tracks them through resolution. Acts as the customer’s advocate, forming ad hoc teams as needed to address questions and prepare responses.

·Monitors and manages customer portals to ensure prices, quantities, lead times and contract terms are correct. Coordinates with internal functions to define acceptable ranges for key variables and uses systems such as Salesforce/CRM and workflow tools to expedite order processing.

·Maintains frequent communication with the Customer Service team, provides updates in regular meetings, and participates in Axillon Production System activities, including Daily Layered Accountability meetings and issue resolution.

·Collects, analyzes, and provides customer order data and scorecards to Strategic Account Managers and the Sales team.

·Verifies data accuracy, reconciles discrepancies, and prepares summaries and presentations on delivery performance and order history to support new sales opportunities. Maintains detailed knowledge of customer order history and Meggitt products.

·Supports monthly and annual forecasts based on sales history, customer trends, and judgment, and assists Supply Chain and Procurement with forecasting and material planning.

Required Experience

The following are the minimum job-related qualifications which an individual needs to successfully perform the essential duties and responsibilities of the job

·Education Level:(Required): Bachelor's Degree with at least two years of industry experience or High School Diploma/Higher Education Qualification with at least five years of relevant experience.

·Degree is preferred, but not essential, as equivalent experience would be sufficient.

·Field of Study/Area of Experience (if more than 5 years’ experience required, provide overview in the experience comments to support objective justification): Customer service, Microsoft Office Suite, SAP, CRM, etc.

·2-4 years of experience in customer account management or similar.

Awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)

·Ability to understand and follow specific instructions and procedures

·Ability to gather data, to compile information, and prepare reports

·Good/Strong/Excellence verbal and written communication skills

·Ability to positively influence stakeholders

·Excellent customer service orientation

·Track record of building and maintaining customer/client relationships

·Well-organized, detail-oriented, and ability to multi-task

·Ability to work independently and prioritize duties with minimal supervision, to meet deadlines

·Ability to visualize and plan objectives and goals strategically

·Conflict management skills

·Decision making skills

Office / Sedentary Requirements:

·Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift 10 pounds.

Manufacturing / Non-Sedentary Requirements:

·Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 66%+ hours each workday doing the following activities: stand for extended periods of time, walk, bend, stoop, or climb. May have possible exposure to dust and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time.

Additional Information Regarding Job Duties and Job Descriptions:

·Job duties include additional responsibilities as assigned by one’s supervisor or another manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Meggitt reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. Meggitt shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The Sr. Customer Account Representative (SCAR) manages day-to-day relationships with key customers, including those under LTAs and MTAs, as well as customers with occasional but important orders. They oversee the full quote process—from RFQ to order entry, delivery, and customer follow-up—and coordinate with other functions on major quotes requiring Axillon or Board approval.

·Responsible for reviewing customer orders against LTAs, MTAs, standard terms, and other contractual guidelines. Uses experience and judgment to identify variances and works with the Commercial team to resolve terms and conditions issues before orders are entered.

·Ensures purchase orders are accurate, obtains internal approvals, and issues formal acknowledgments per agreed methods and timelines (e.g., 10-day acknowledgment per LTA).

·Collects information from Finance, Supply Chain, Operations and Commercial teams to prepare costing sheets and quotations, especially for out-of-production items. Ensures quotes follow Axillon procedures and that pricing is accurate for all product types.

·Resolves customer complaints—including warranty, delivery and quantity issues—by coordinating with internal teams and applying sound judgment. Serves as the primary Axillon contact for major OEMs in certain product groups.

·Identifies significant issues, escalates them to the Customer Account Manager, and tracks them through resolution. Acts as the customer’s advocate, forming ad hoc teams as needed to address questions and prepare responses.

·Monitors and manages customer portals to ensure prices, quantities, lead times and contract terms are correct. Coordinates with internal functions to define acceptable ranges for key variables and uses systems such as Salesforce/CRM and workflow tools to expedite order processing.

·Maintains frequent communication with the Customer Service team, provides updates in regular meetings, and participates in Axillon Production System activities, including Daily Layered Accountability meetings and issue resolution.

·Collects, analyzes, and provides customer order data and scorecards to Strategic Account Managers and the Sales team.

·Verifies data accuracy, reconciles discrepancies, and prepares summaries and presentations on delivery performance and order history to support new sales opportunities. Maintains detailed knowledge of customer order history and Meggitt products.

·Supports monthly and annual forecasts based on sales history, customer trends, and judgment, and assists Supply Chain and Procurement with forecasting and material planning.